Maxon Buick GMC

back in November 2023 I went into Maxon GMC in Union I traded my car for a 2020 Hyundai Santé Fe I am not happy with the vehicle I went back to the dealership and spoke with Jorge Valdivia and the general traded my car for a 2020 Hyundai Santé Fe I am not happy with the vehicle I went back to the dealership and spoke with Jorge Valdivia and the general manager he said to wait until April and he will be able to switch my car to the one I actually wanted ( GMC Terrain) and on April 1st I called and Jorge Valdivia was not available and I did not hear back from him so I called again on Wednesday the 3rd and that's when I received an unpleasant lady on the phone being extremely rude telling me that Jorge Valdivia was on the phone and I told her that I will wait and she hung up on me . I called Back and she told me ( what do you want me to do tell Jorge to hang up with the customer and take your call) and she hung up on me again .they did not do anything for me but left me with a vehicle that I am very unhappy with this dealership is very unprofessional .they do not keep there word More

We purchased a Certified Pre-owned 2020 Yukon form Maxon recently and I just want to say that our salesman, Santiago Vega, did an excellent job going over the details prior to the sale and with help after w recently and I just want to say that our salesman, Santiago Vega, did an excellent job going over the details prior to the sale and with help after we received the vehicle. Santiago was pleasant knowledgeable and essential to bringing the purchase to a successful conclusion William and Elaine Gardiner More

Recently leased a '23 Envision here, having turned in my '20. The deal hit a momentary snag over what turned out to be an honest miscommunication between me and the salesperson. The team here, led by Felix '20. The deal hit a momentary snag over what turned out to be an honest miscommunication between me and the salesperson. The team here, led by Felix and Omar, promptly made it right, giving their customer the benefit of doubt. I would happily recommend this dealership. And the service department is top notch to boot! More

I would avoid this dealership. I was looking to roll into a new Envision as the lease on my 2020 expired. Early this Summer, I made and showed for 3 appointments that the salespers I was looking to roll into a new Envision as the lease on my 2020 expired. Early this Summer, I made and showed for 3 appointments that the salesperson blew off. I put that aside and, after several calls from the dealership promising "a great deal" I went back and got to the point of "numbers final/let's call the insurance company" before the salesman disappeared for about 25 minutes. He came back with "bad news"....a much higher payment because of "damage to the vehicle." The "damage" he referred to were a few scratches---no dents or even dings---that could have been buffed out in minutes. Pure pretext for raising the price and, in any event, even of it were legit, the "inspection" should have occurred at the beginning of the process, not when I was ready to put pen to paper. I love Buick products (my late father sold them for 40 years, and always warned me not to use "highway dealerships") and will continue to buy or lease them, but NOT from this place. I must say that the service department here is excellent---efficient, organized, friendly and professional. That is the only reason for 2 stars. More

Gaberial Senkiw is the most professional, straight to the point salesman I have ever dealt with in my 21 years of being in the lease car market. I have only leased cars and have been through the ringer of ba point salesman I have ever dealt with in my 21 years of being in the lease car market. I have only leased cars and have been through the ringer of back and forth with all different types of salespeople. Gaberial made everything easy. I highly suggest to anyone who doesn't want to deal with the xx of car dealers and salespeople to request this man. Thanks again Gaberial for being you! More

Don’t waste your time at this dealer they are not honest and they have very bad customer service Been shopping around for a Yukon for a while got a call from the dealer that they got inventory on the vehicl and they have very bad customer service Been shopping around for a Yukon for a while got a call from the dealer that they got inventory on the vehicle confirmed to the sales rep that I don’t want to waste his time and that he shouldn’t waste mine and asked him clearly if there was a mark up on that specific vehicle and he said no clearly got there on a day off and was surprised that the sales rep was lying when I got upset they called a manger .. manger of course started protecting his employee by saying I misunderstood what he said … Definitely not a place to go spend money they should shut them down they make gmc look bad More

I wasn't pressured into buying. I was explained to very carefully about my deal. The manager Felix was very honest and courteous. I will definitely come again. I was explained to very carefully about my deal. The manager Felix was very honest and courteous. I will definitely come again. More

HAD MY VEHICLE IN FOR SERVICE AND WAS A GREAT EXPERIENCE! ! THE SERVICE ADVISORS WERE ALL VERY HELPFUL AND COULD NOT DO ENOUGH FOR ME TO MAKE MY EXPREIENCE TOP NOTCH. THIS SERVICE DEPARTMENT STRIVES ON EXCEL ! THE SERVICE ADVISORS WERE ALL VERY HELPFUL AND COULD NOT DO ENOUGH FOR ME TO MAKE MY EXPREIENCE TOP NOTCH. THIS SERVICE DEPARTMENT STRIVES ON EXCELENCE. More

I my opinion Avoid this place!!!We looked at a car and I my opinion Avoid this place!!! We looked at a car and decided we liked it. We were dealing with Gee. Decided we wanted to get the car on Saturday, I my opinion Avoid this place!!! We looked at a car and decided we liked it. We were dealing with Gee. Decided we wanted to get the car on Saturday, we had to jump through all kinds of hoops to get the actual price. That should have been the warning sign! Agreed on the price Saturday over the phone but we were in Virginia. Told him we would be up Monday at about 5:30 to pick up the car. He called us on Monday at 11:30 to confirm we were coming up. We told him yes and drove up from Virginia. We get there and he is too busy to really help us. He knew who we were since he called us by name.Then shows us the wrong car and finally tells us he just sold the car we had driven up to get but he has others. Classic bait and switch. We walked out. I will not buy anything from these people! More