Mastel Ford Lincoln Mercury
Olean, NY
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124 Reviews of Mastel Ford Lincoln Mercury
Mastel Ford is the place to go to purchase a quality product! Also ALL the staff and representatives treat you like a family member.. product! Also ALL the staff and representatives treat you like a family member.. More
Terrible service department. I would NOT recommend them. My apt for dashboard lights on and loud engine was 3 weeks ago today. Not once has anyone called me about my apt. I've ca I would NOT recommend them. My apt for dashboard lights on and loud engine was 3 weeks ago today. Not once has anyone called me about my apt. I've called multiple times and gotten excuses every time. They can't seem to tell me what's wrong with my car and they certainly don't call or care about there customers. More
The employees in the service department are always polite and helpful. I appreciate how accommodating they are to get my vehicle in as quickly as possible for routine maintenance and any repairs needed. and helpful. I appreciate how accommodating they are to get my vehicle in as quickly as possible for routine maintenance and any repairs needed. More
2 Hrs for a simple oil change. The wrong car was taken in so I had to wait twice the amount of time it should have taken. The service manager did give me $6.00 off the cost of an o The wrong car was taken in so I had to wait twice the amount of time it should have taken. The service manager did give me $6.00 off the cost of an oil change. That kind of mistake should not have happened if the sevice manager was paying attention. More
Mastel Ford always provides great service, and the staff are always very friendly and efficient . Waiting area is comfortable and clean. They provide coffee while you wait and television to watch. are always very friendly and efficient . Waiting area is comfortable and clean. They provide coffee while you wait and television to watch. More