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Mark Wilson's Better Used Cars

Mark Wilson's Better Used Cars
700 York Rd
Guelph, Ontario N1E 6A5
Canada
(866) 738-6045

Manufacturer: Used Car Dealer

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Twenty-Four Month Rating: 4.4/5
5 Reviews
Mark Wilson's Better Used Cars

Overall Score: 4.5 Star Rating4.4



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cidknee
3/23/2012 12:19:55 PM

Overall Score: 3 Star Rating   2.8  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Juan, Ashley

My Review of Mark Wilson's Better Used Cars:
My wife and I bought a 2010 Nissan Sentra. We looked at all the other cars, and nothing she liked better. So we paid in full, and Juan our sales guy was great. When we went to the business office, it was PUSHY PUSHY sales. I've spent years in the car industry and now work in computers and I was appalled at the pushiness. It was at the point of telling us that if we didn't buy all these useless add ons we'd be back in a month to have it all fixed. My wife and I walked out and she looked at me and said did we buy the right car since its all going to need to be fixed unless we buy that stuff? I cannot say a bad thing about Juan, he did a good job. Until we took delivery. I cannot get ahold of him. And yes, I needed to. We didn't have the car a week and I had to send it back in for major pulling to the left, bad engine knock(which wasnt there when I test drove it) the back door making a popping sound and a few other minor things. Service department is open 9-5 Mon to Fri. Good luck getting there if you work. Trying to get a loaner car was like pulling teeth, but they eventually did give us one. So the car went to Nissan for the engine, and apparently a knocking engine is normal...yeah ok. They first thought it was the brand new tires, then the struts. So they tested the tires sent the car back to the tire company who said they were fine, and then had to replace the strut mounts, guess what. They still knock, worse even. When I called back, I was told to bring it in during business hours. Im sorry I work till 5, I cant drive from Listowel to Kitchener by 5 and NOT have a car. Ashley was great, working in a not customer friendly policy.

Would I buy another car there? NO.
Have I told my friends not to also? YES.
Why? Horrible after sales, pathetic shop hours NOT even SATURDAYS??!?!?!

Am I looking for a car to replace this one? You bet.

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stevencs
3/21/2012 6:59:15 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: michael and alyssa

My Review of Mark Wilson's Better Used Cars:
Just bought a used SUV from Wilson's in Guelph a couple weeks ago. We found the staff quite friendly and not pushy at all.

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acinelli
7/22/2011 11:20:36 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike C.

My Review of Mark Wilson's Better Used Cars:
Best car buying experience by far in over 25 years. What was discussed was delivered and no bologny when delivering my trade and picking up my truck. I will certainly recommend all my family and friends to do business with Wilson's. It was well worth the drive from Barrie to Guelph!

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pioneer58
6/25/2011 11:34:44 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Miguel

My Review of Mark Wilson's Better Used Cars:
Lowest prices I could find for what I was looking for, and very fast and friendly service. I liked not being pressured, and things were easy-going. Refundable deposit was nice, since I was coming from far out of town. It was nice to feel like I dealt with normal people, everyday people. Highly recommended!

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siennafan
1/7/2011 2:31:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Neil and Miguel

My Review of Mark Wilson's Better Used Cars:
Firstly, I must say that when I left home to go shopping, I was expecting the stereotypical "used car salesman" experience, but I was very wrong!! Neil and Miguel answered all of my questions, and they assured me that shopping around was not an issue. They even encouraged me to look around before committing, to make sure I found what I needed. I did look around, and I realized that the vehicle I wanted was right here in Guelph at Mark Wilson's, and nobody else could even come close to their price! They even detailed it for me (which others haven't), and treated my children very kindly too, even when they were spilling juice all over their desks. Thanks for the help guys, we love the Sienna!!!

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