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Mark Christopher Auto Center - Service Center

Ontario, CA

4.1
5,727 Reviews
Call Service Center (909) 906-6156

5,727 Reviews of Mark Christopher Auto Center - Service Center

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May 13, 2024

My experience at Mark christopher auto center was excellent, will definitely bring my vehicle here for service again. More

by AACOSTA95186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 13, 2024

Nothing to add, my service tech Nobu was great. He kept me well informed about my vehicle More

by GREGPITT5151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
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Helpful
May 13, 2024

this dealership to be considered luxury would be a mockery of that word. Whata joke More

by justinanaya65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dario Gomez
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Helpful
May 12, 2024

I brought my car for oil change and when they call with recommendations to do I declined They didn’t even do my oil change More

by mikehafez2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea
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May 14, 2024 -

Mark Christopher Auto Center responded

Hello Mike, we appreciate you sharing your concerns with us. We strive to provide excellent service, and we are disappointed to hear about your experience with us. Please reach out to me directly so I can address this issue promptly. We value your feedback and are committed to ensuring customer satisfaction. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Helpful
May 12, 2024

After waiting an hour to get my trucks recall done, they system was down the whole time and told me to come back. Kind of annoying and a waste of the drive there and back and my hour More

by DAMIENKAGEMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ceaser. 5 stars.
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May 14, 2024 -

Mark Christopher Auto Center responded

We are disappointed to hear about your experience with Mark Christopher Auto Center, Damien. We understand your frustration about the system issue during your truck's recall. Please reach out to us directly so we can address this matter promptly. We value your time and aim to provide efficient service to all our customers. Please reach out to me so we can discuss this in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Helpful
May 12, 2024

Worst car buying experience EVER. Work is done half xxx to get the car out. No care for the customer or quality of work. If my Husband wasn't there I would have driven the car off the More

by MREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pena
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Mark Christopher Auto Center responded

Hello, we are disappointed to hear about your experience with Mark Christopher Auto Center. We take customer satisfaction seriously and would like to address your concerns. Please reach out to us so we can discuss this matter further and work towards a resolution. Your feedback is valuable as we strive to maintain high standards and ensure the quality of our services. Thank you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Helpful
May 11, 2024

From beginning to end, everyone was professional and did an amazing job. Great communication.. I look forward to always coming back to Mark Christopher . More

by dvbematerials
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Mark Christopher Auto Center responded

Thank you for the kind words and for choosing Mark Christopher Auto Center! We're glad to hear that you had a positive experience with our team and that communication was on point. We look forward to welcoming you back in the future for all your automotive needs. Drive safely! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Helpful
May 10, 2024

I have to send a special thanks to the service department at Mark Christopher Auto Center for Nobu. He was the service advisor for my 2020 Cadillac CT5 and took extra special care of me. My car is running More

by IMAGEEXPERTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
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May 13, 2024 -

Mark Christopher Auto Center responded

Thank you for taking the time to share your experience with us. We are thrilled to hear that Nobu provided you with excellent service for your 2020 Cadillac CT5. We're glad to know that your car is running smoothly again, and we look forward to providing you with exceptional service in the future at Mark Christopher Auto Center. Thank you for choosing us! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Helpful
May 09, 2024

Mark Christopher service department is excellent. They are very thorough and get the job done in a timely manner. Every one you speak to they are very attentive. More

by seviercella2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avo and Rigo
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May 10, 2024 -

Mark Christopher Auto Center responded

I am thrilled to hear about your positive experience with our service department at Mark Christopher Auto Center. I appreciate your kind words about our thorough and timely service, as well as our attentive team. I look forward to serving you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Helpful
May 09, 2024

The tv is loud and it’s only one hall. I was forced to watch news for 3 hours and unable to focus on my work while waiting for the car. More

by bishopkyrillos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience at Mark Christopher Auto Center. I appreciate your feedback regarding the TV volume in the waiting area. I strive to create a comfortable environment for all our customers and will address this issue promptly. Your satisfaction is our priority, and I hope to provide a better experience for you in the future. If you have any further concerns, please feel free to reach out to me directly. Thank you for choosing Mark Christopher Auto Center. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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