Lowery Bros. Chrysler-Jeep, Inc.

Horrible Service and Sales Department First review I have ever written about anything as I tend to give people the benefit of the doubt. The service department (and sales when I bought the First review I have ever written about anything as I tend to give people the benefit of the doubt. The service department (and sales when I bought the jeep) treats their customers horribly. My Jeep seems to be there at least once a month for warranty/recall work but I will no longer be bringing my jeep here...which is unfortunate as the location is super convenient for me but I can no longer put up with the Service department. For example, there is a annoying vibration sound when driving that they tried to fix 3 different times...after the third try they said that they would no longer try fixing it and that I should just deal with it (suggested that I turn up the radio)...even though I am still under warranty. The most recent example is today when I called about my Jeep having the Service Transmission message...when I called to make an appointment they said that it would be well over a month. When I asked what am I supposed to do if it gets worse or something...he said try a different dealership and hung up on me. Unbelievable. More

They do NOT VALUE their Customers! AND LIE! Waiting on "deal" hear back days later, she claimed she had my cell phone # down wrong-said she would call back, nothing-I submitted a complaint and s Waiting on "deal" hear back days later, she claimed she had my cell phone # down wrong-said she would call back, nothing-I submitted a complaint and she LIED and said that she had my work number down wrong this time..how coincidental! I'm the customer, we are the customers..it is our money..well at the end of my current lease, based on how terrible I was treated, I cannot wait to drop it off and go somewhere else that VALUES my business! More

Rethink before buying or leasing at lowery brothers infiniti Send dealership an email detailing what looking for and what expecting...got std email back saying joe mooney would get in touch....never did call or Send dealership an email detailing what looking for and what expecting...got std email back saying joe mooney would get in touch....never did call or contact me after repeated emails...they say sales and service go hand in hand...be careful seem pretty unreliable More

Avoid at all costs A bunch of dirty awful snakes that will lie to you and will become extremely unpleasant if you don't sign any papers immediately. Do not trust them un A bunch of dirty awful snakes that will lie to you and will become extremely unpleasant if you don't sign any papers immediately. Do not trust them under any circumstances. More

worst ever Where do I start. Very dishonest dealership. Worst experience. You would be better buying a vehicle from a roadside used car dealership. Trust me Where do I start. Very dishonest dealership. Worst experience. You would be better buying a vehicle from a roadside used car dealership. Trust me just please stay away from this dealership. Go to Drivers Village or Fayetteville. More

Although we were just there for an oil change the dealership insisted on selling a tire rotation for $22 more. This was refused because I can easily rotate the tires myself. As a result the dealer dealership insisted on selling a tire rotation for $22 more. This was refused because I can easily rotate the tires myself. As a result the dealership entered into our service record that the front tires were cupped and future warranty issues wouldn't be honored. The tires are absolutely fine and were checked 4 months ago by one of the best alignment shops in town (Rudy Schmid). They were also recently rotated. The Jeep has only 17,000 miles on it. Upon asking the dealership to show me the problem with the tires, they stated that the front tires were defective but the tires look and feel absolutely fine. I immediately took the Jeep to another Jeep dealer who confirmed my observation. Before leaving Lowery's I also asked for a plastic clip to hold the front passenger floor mat in place, something that appears to have been missed when the car was built. The dealership initially stated that the car was made with a missing floor mat clip (the drivers side has one but not the passenger) and insisted that the floor mats, which have a space for each clip, didn't come with the car. Wrong again, as I pointed out the Chrysler insignia on the rear of the floor mats plus a photo of them in the Jeep Patriot buyer's guide and a print-out from their own Parts Manager. I asked them to order the clip under the new car warranty but they refused, stating that the part was "restricted" by Chrysler and they could not order it. Wrong again, as the other Jeep dealer ordered it 1 hour later. The other dealer saw no restriction and scoffed at Lowery's for not ordering the 84 cent clip. Because of these errors, I spoke to Lowery's manager, who looked at our tires and removed the remarks from our service record. While waiting I checked the oil and it was dirty, before we even left the parking lot. I didn't pursue the 84 cent clip. All of this for a simple oil change and a plastic clip... More