Lou Fusz Toyota - Service Center

Excellent work by Jim "Bones" Donohue. I wanted to find a 40th Anniversary 4Runner and Jim did not hesitate to help. Multiple other dealerships told me it was not possible but Jim came thr I wanted to find a 40th Anniversary 4Runner and Jim did not hesitate to help. Multiple other dealerships told me it was not possible but Jim came through. Thanks again and I will be back. Keep up the great work. More

Our service advisor Mindy Williams was so helpful, as she always is. She and all of her colleagues in the Service Department are really the BEST! always is. She and all of her colleagues in the Service Department are really the BEST! More

Fourth Truck I’ve purchased from Jim. He’s amazingly easy to deal with; extremely knowledgeable and quick to get you the best deal around. He called on his day off at 8:00pm to see i He’s amazingly easy to deal with; extremely knowledgeable and quick to get you the best deal around. He called on his day off at 8:00pm to see if I was interested in a Tacoma Pro that just became available. That kind of customer service is unheard of these days! He truly wants you to be satisfied with your purchase. Will be coming back soon!! Thanks again for taking care of us!! More

Friendly, helpful sales staff. They answered all the questions I had regarding the vehicle I purchased . They answered all the questions I had regarding the vehicle I purchased . More

I would strongly urge people to shop around before using this dealership. They have the most aggressive pricing and billing practices I have ever seen.($180/Hr) I took my car here for a simple brake job and this dealership. They have the most aggressive pricing and billing practices I have ever seen.($180/Hr) I took my car here for a simple brake job and oil change. $580 later I am leaving. While waiting I made some phone calls and found that they are 40% higher on pricing than other repair shops in the area and they marked up the price of a part 100%.at the least. I priced my exact services at another toyota dealership and it came out to $335. This dealership called me about my reviews and then lied to me again about the price of a part they had to buy. They want me to think they pay the same amount as the public. LOL. At least they offered to refund me some of my crazy bill but my position stays the same. Don't make the same mistake I made, shop around and don't even waste your time going here. It is not the fault of the consumer that dealerships are not gettting the inventory they need to supplement their income with sales. This is gouging and taking advantage of the uneducated consumer at its best. If I didnt bring in my own parts for the repair, my bill would be over $1000 for a brake job and oil change. I called several repair facilities and they were WAY cheaper. Learn from my mistake. ALSO, I was billed for 3.8 hours and I was only at the dealership for 2.5 hours, 30 minutes of which was waiting for a part with no work being done, so they did pretty well in the hourly mark up department as well. Finally there is the alignment checking trick that they did to me. Told me my alignment was off. I went to a tire store and they checked it for free. It was perfect, in fact the store said I should expect to get over 85K miles out of my tires!!! Be careful, this is one of thousands of dealerships that are struggling due to a lack of sales. More

Friendly staff ! they explain everything and follow up for every step, the most important no hidden fee. for every step, the most important no hidden fee. More

Service after the sale has been great. Debbie R. is so professional and efficient scheduling maintenance. Bob the shuttle driver makes it so easy to drop off my car then get a ride to my office and picku professional and efficient scheduling maintenance. Bob the shuttle driver makes it so easy to drop off my car then get a ride to my office and pickup when car is ready. Don Loyd has not only done a great job as my service technician but even did a bit of additional cosmetic work on the interior that he happened to notice. I can tell they all value their customers and want to keep them for the long haul. More

I would never go to this place (10725 Manchester Rd, Kirkwood, MO 63122). Money hungry. Provides false inspection reports stating that your car needs immediate attention to make money. Always get a seco Kirkwood, MO 63122). Money hungry. Provides false inspection reports stating that your car needs immediate attention to make money. Always get a second opinion. More

I took my 2005 Corolla in for a state inspection and oil change. My service rep was Brian Eads, and he took good care of me. I was there less than an hour, Brian made some service recommendations which I’ll change. My service rep was Brian Eads, and he took good care of me. I was there less than an hour, Brian made some service recommendations which I’ll take care of this fall, and the car was washed as well. Job well done! More

I work for a non-profit behavioral health treatment provider and have a particular client diagnosed with Autism Spectrum Disorder who loves trucks and cars. I brougt my client to this dealership to per provider and have a particular client diagnosed with Autism Spectrum Disorder who loves trucks and cars. I brougt my client to this dealership to peruse the selection of vehicles and Mike was so kind in letting us start the car so my client could hear and feel the engine from the passenger seat! Mike went above and beyond with his service in telling us about the vehicle specifications and allowing us to start it up. It made my client's day, and mine as well. I have worked in the customer service industry for 8 years and never experienced such generosity and kindness before. When I need a new vehicle for myself, I will definitely be contacting Mike to help set me up as a result of this experience. More