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London City Chrysler Jeep Dodge - Service Center

4.1

60 Lifetime Service Reviews

1345 Driver Lane, London, Ontario N5V 0B4

60 Reviews of London City Chrysler Jeep Dodge - Service Centre

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July 27, 2017

"Amazing"

- very happy customer

Words cannot explain how delighted I was when I brought my Dodge Ram truck in to have an assessment made on a replacement passenger door handle. The handle was disconnected from a clip that held it in place. Chad Creeden and Wade Charharko went over and above with service ... after about 5-10 minutes they managed to fix the handle. When I offered to pay I was told there was no charge. Thank you for the amazing friendly service!!!

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Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chad Creeden
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Wade Charcharko
June 21, 2017

"Top tier service! Great experience"

- Joe G.

I brought my van in for a check up for some small items that were concerning me. Chad was able to take my van out for a test drive to diagnose the issue and had the van back to me that afternoon. So impressed with the care and professionalism of Chad and LCC.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chad Creeden
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 18, 2017

"Lack of diesel knowledge. "

- MattK

I wrote a review on Facebook so I figured I would do another review here. My 2014 dodge ram 3500 was burning coolant and had several codes regarding nox sensor. I called before I took my truck in to confirm that the mechanics had knowledge of diesels and I was ensured that the were able to do the work on my truck. I drive in the service bay and it's great. The service consultant was nice, wrote down everything I told her and answered my questions. Good start. A few hours go by then I get a phone call. The nox sensor was replaced under warranty in november and it still looks new so it's a faulty wire (faulty wire will be important later). If I agreed to the service it would have been hourly rate at however many hours it took. I said no because to the repair because I can live with a check engine light for a sensor until I could afford to do the repair. So they put the nox sensor and related stuff back together. Next to diagnose the burning coolant. I was going through about 2L every two or three days They did all the normal checks for coolant leaks and burning (head gasket, pressure tested, egr). They found no reason why I would be burning coolant and in the bill it's written checked egr no coolant found*(That sentence will be important later). The next option I was suggested was to pay hourly rate at 13 hours to have the engine ripped apart to see where the coolant could be getting through. Again I said no because I didn't think we were at that step plus a couple grand labour and tax. I pick up my truck and get a bill of almost $300 to find out absolutely nothing more than when I went in with. I jump in my truck start it and the dash lights up like a Christmas tree and warning chimes. Pretty much every service message came up and low battery voltage. So at this point I'm upset I'm thinking to myself great I just spent $300 to find out nothing and now my truck is in worst shape now then when it went in. I go back inside tell a service consultant since mine went home and she said she'll leave a note for mine to see the next day. Fine, I go outside and the porter jumps in my truck and stalls it (it's a 6 speed). Stalling in front of an upset customer can make an upset customer more upset. The next afternoon I hadn't heard back so I called my service consultant and she tells me I don't think it's anything the mechanic did it probably has something to do with the codes your truck had when you brought it in. Why sat that after the mechanic messed around with pulling a bunch of stuff apart and putting it back together? Got a loaner car and the issue turned out to be that the positive battery cable was loose. So I call a shop that know diesels told him my issue over the phone. He immediately said egr cooler and nox sensor needs to be replaced since when coolant gets in them they're shot. Took it in he pulled the egr and showed me the coolant that the, dodge mechanic wrote wasn't there (written on the bill). So 1 egr cooler and 1 nox sensor (remember earlier I said the mechanic said the sensor was fine but it was a wiring issue) later I now have a truck that isn't burning coolant and doesn't have check engine lights on or the nox related codes anymore. I originally took my truck in hoping it would be warranty work. But now I know that Lcc doesn't have the mechanics with the knowledge to diagnose diesels. Imagine had I gone through with the find the faulty wire and rip apart the engine diagnosis? Id be thousands of dollars in and still wouldn't have an answer. Live and learn. But I personally will not take my truck back to Lcc for work to be done. If you have a diesel I'd suggest to keep looking for a dealer that can do diesel work. Anything else I'm sure it's not a bad experience judging by the majority of the reviews on the service.

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Recommend Dealer
No
Employees Worked With
Tamara Webster
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 10, 2017

"Wiper blade"

- Peggy

I was housebound in a winter storm with a broken wiper blade. With my husband out of town it was not a safe situation. I explained all this to Jesse Hughes who in turn had it authorized to send a serviceman named Chad within minutes. Chad not only replaced the blade, but used his truck to clear the snow around my car which would enable me to get out if necessary. This was the best service I have ever received from anyone! Thank you so much Jesse and Chad, and Chad you left before I could thank you, so, thank You. Peggy

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Chad Creeden
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jesse Hughes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 21, 2016

"warranty work"

- Catherine Moore

I was a lot of work and took a while but London City made it work. They appreciated the fact that I was from out of town (45min) and tried to make the service work easiest for me.

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Customer Service
Quality of Work
Friendliness
Pricing
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Recommend Dealer
Yes
Employees Worked With
Tamara Webster
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 20, 2016

"Hugely inflated service quote for unnecessary work."

- Martin Benum

Took my car in for recall work and was advised that I needed immediate replacement of front and rear brakes, rear cam bolts/arms, rear lateral links and a few other items. Presented with quotation of $2,881.05 plus tax. Merry Christmas from London City Chrysler to me. My vehicle had just hit 69 k. Took my vehicle to an independent mechanic, and was told none of this work was necessary. Brakes had at least a year of life left. Just call me very disappointed.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Tamara Webster
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 06, 2017 -

London City Chrysler Jeep Dodge responded

Hi Martin, First off, we want to apologize for the delay in our response. We would like to have a service manager get in touch with you to hear more about your experience, and ways that we could improve our processes. What is your prefer contact method?

December 18, 2016

"Great Service"

- Chris Mroz

From Amy at the Drive Thru Oil Lane to the mechanics who work on my car a then clean it. Top-notch work! Jeff Low is back for my sales needs. Welcome back!

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Recommend Dealer
Yes
Employees Worked With
Jeff Low
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Amy Moore
November 25, 2016

"Over and above"

- Trish126

My vehicle had come in for the check engine light. After diagnostics was ran it was found to have quite a few issues. My vehicle had been very well used. The staff contacted me to inform me of the issues and helped get me into another vehicle. today I picked up my new 2016 Dodge Grand Caravan. The staff here were instrumental in helping me get financed and into a new vehicle. I am forever greatful to them.

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Customer Service
Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tamara Webster
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jay McCormack
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Justin Gonciarz
September 22, 2016

"Service "

- Luke

Awesome service, better then the rest and I've been to them all!!! The people working at London city Chrysler have been very loyal to me as a customer when they could have left me hanging. I would send anyone there to buy a truck after the great service I experienced there! Bruce in service was an awesome guy to deal with and should you ever need to talk to anyone else about a concern , I highly recommend bringing it to the assistant service managers attention ( chad creeden) who is also a great guy as well.big thanks goes out to the guys at London city Chrysler !

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chad Creeden
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Bruce Reid
September 12, 2016

"My Jeep looks fabulous!"

- GG

I brought my new jeep in for its first detail cleaning experience, oil change and a recall on wiper arm. Service was friendly, efficient and very accommodating. I got a shuttle ride home (driver was extremely pleasant and friendly) and a pick up later that day when it was convenient for me. The whole team made the service appointment work around my schedule. My jeep looked amazing.....just like the day I bought it! THANKS to the whole team.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tamara Webster
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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