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Lithia Volkswagen of Des Moines- Service Center

Johnston, IA

4.5
711 Reviews
Call Service Center (515) 446-3579

711 Reviews of Lithia Volkswagen of Des Moines- Service Center

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May 24, 2024

Service is always exceptional, and very easy to get the help needed. I was able to get dropped off and picked up the same day for a tire replacement and alignment. Also, quick and easy oil change in 45 min More

by dennismcmeekan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay Williams
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Helpful
May 24, 2024

My concern was addressed in a timely manner and was explained fully to me. And More

by modolalamyra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua patterson/emra
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Helpful
May 22, 2024

Friendly professional staff with excellent communication. The repairs were made on time as promised with no surprises. More

by mch1sms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay Williams
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Helpful
May 21, 2024

As usual, Lithia Volkswagen of Des Moines took care of my issue with efficiency. I find them to be professional, informative, personable and helpful. Would recommend this dealership for purchasing and servic More

by Brent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 16, 2024

I had a great service experience with Chelsey. I waited at the dealership in their clean, comfortable waiting area while they changed The oil in my car. The service was faster than expected and de More

by paula.fugate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsey
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May 17, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you, Paula, for choosing Lithia Volkswagen of Des Moines. Your feedback and rating mean a lot to us. We're glad Chelsey was able to help, and we hope to see you again! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

Helpful
May 14, 2024

I received quick attention and they gave me a detailed response in a fair amount of time. Good customer service and snacks and drinks while I waited. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay
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May 14, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you, Steve! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Volkswagen of Des Moines, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

Helpful
May 10, 2024

Very helpful and cooperative staff. Worked with me to take care of all the concerns and options. More

by manjit12.singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah Tabakovic
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May 11, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Emrah and our team, and we look forward to working with you again. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

Helpful
May 09, 2024

Excellent communication loved the texting! Fast and friendly service and decent pricing for a dealership. More

by mindimjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Howell
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May 10, 2024 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jacob met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

Helpful
April 30, 2024

Timely service. Was finished when promised. Very happy with Lithia of Des Moines and Emrah. More

by johnmpriester42k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah
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May 01, 2024 -

Lithia Volkswagen of Des Moines responded

John, Thank you for choosing Lithia Volkswagen of Des Moines. Your feedback and rating mean a lot to us. We're glad Emrah was able to help, and we hope to see you again! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

Helpful
April 29, 2024

The person who scheduled our service was polite & accommodating. We were warmly greeted when dropping off our vehicle. The team was fast & communicated well while it was serviced. We even had a sales More

by KatB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I cannot remember the name of the woman at the service desk, but she was great.
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Apr 29, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Kat, and we look forward to working with you again. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

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