Lithia Hyundai of Odessa - Service Center

Great service. Easy to schedule an appointment, qualified technicians and great Customer Service. Prompt communication for any additional service needs in my car. Easy to schedule an appointment, qualified technicians and great Customer Service. Prompt communication for any additional service needs in my car. More

My cheek engin light came on and they got me in and fixed it and my tires where leaking they fixed that also it and my tires where leaking they fixed that also More

Friendly and helpful place to visit for service though busy most all the time but pleasant busy most all the time but pleasant More

Nick our sales men was very kind and patient with us. The staff was very friendly The staff was very friendly More

What separates this service department from others is the customer service experience that Eric and his team provide! They are very helpful and knowledgeable. customer service experience that Eric and his team provide! They are very helpful and knowledgeable. More

Excellent attention and service, they don't waste time although I would have liked them to clean my vehicle as they do in other dealerships. although I would have liked them to clean my vehicle as they do in other dealerships. More

Always had good service and professionalism amongst the employees. Would highly recommend the dealership. We have purchased five vehicles from the dealership employees. Would highly recommend the dealership. We have purchased five vehicles from the dealership More

They did not provide me with a rental or a loaner even though with my recent financial troubles, did not update me with any information on how my car was having issues, when will the parts get here nor an though with my recent financial troubles, did not update me with any information on how my car was having issues, when will the parts get here nor an estimated time when my vehicle will be ready. When my vehicle was ready they only notified me 15 minutes before they close which was an extreme small window for me to pick up my vehicle like if they were trying to avoid another customer to walk in. Lucky I was with one of my friends at the time of the call to go rush to the dealership, if it wasn’t for the lucky timing I would have gone a whole afternoon until next morning to walk to the dealership in harsh weather for miles since Ubers are expensive and again I was in financials issues. How ever in my time of crisis I did complain to corporate but was later ignored by this so great “Hyundai” that “values” their customers. I got recommendation from my family that Hyundai is a very reliable and caring company but how ever I felt the opposite of that, after multiple attempts in trying to be a value customer I gave up in the end. My case number in my situation is 23211248. I feel like I could of gotten a better experience in this. More

I set up an appointment foe some recalls that my car had and was attended promptly and was attended promptly More

I didn't like that the guy that changed my oil started working on the next car before he finished my oil change. He did the next car's oil change and tire rotation and only came back to finish my car whe working on the next car before he finished my oil change. He did the next car's oil change and tire rotation and only came back to finish my car when I brought it to Eric's attention. I got there early so I could get done early. Sitting there waiting isn't my favorite pass time. More