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Lithia Hyundai of Odessa

Odessa, TX

Overview
Employees
Reviews
Vehicles
4.1
1,269 Reviews
Lithia Hyundai of Odessa is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Hyundai of Odessa, located in Odessa, Texas, joined the Lithia Motors family of dealerships in April 2002 after being acquired from Village Lincoln Mercury, Inc. Lithia Hyundai of Odessa, near the surrounding areas of Odessa, Midland, Goldsmith, Midkiff, Gardendale and Notrees Texas, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Azera, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veracruz, Equus, and the all new Hyundai Genesis.
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5000 John Ben Shepperd Pkwy

Odessa, TX

79762

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Showing 1,269 reviews

May 16, 2024

I didn't like that the guy that changed my oil started working on the next car before he finished my oil change. He did the next car's oil change and tire rotation and only came back to finish my car whe More

by Littlebitar
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
I asked about a license plate cover and Eric and manager just answered my question as they continued on their computer. Karol gave me great customer help. She came out of her office and took me where I could look for a plate cover.
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May 16, 2024

Fortunate enough to be the first one to arrive for an express lube. Everything was completed within an hour, and I was out the door happy More

by GREGATTAWAY
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Service department
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May 16, 2024

The dealership was prompt on everything and the sales person was great she showed me several vehicles More

by DOLPHIN122369
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paulina Mendoza
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Helpful
May 15, 2024

Hi everyone if is your plan to buy a new Hyundai, cheek the prices elsewhere first. atencion a los que estan pensando comprar un carro en la agencia de Hundai, revise los precios en otro lado primero. More

by lopezgus42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
the name of xxx, manager don't appear or salesman
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May 15, 2024 -

Lithia Hyundai of Odessa responded

We want to sincerely apologize for your negative experience with us, however, we'd like to learn more about the situation. We want to make things right. Please contact us at (432) 614-0345 and we will get back to you promptly. We look forward to hearing from you and earning back your business.

Helpful
May 14, 2024

Was promised the world about having a second key never did receive it never did get a phone call very bad service More

by MELISSABARAJAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
You will never shop again there
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May 15, 2024 -

Lithia Hyundai of Odessa responded

Our team wants to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers/clients; we hope you will give us an opportunity to discuss your concerns further with you. You can reach out to us at (432) 614-0345. We hope to find a solution promptly.

Helpful
May 09, 2024

Eric was very nice. He called me back as promised. My car was done in a timely manner as promised. No complaints here. More

by MARISA.MASPAITELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzalez
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May 13, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with Eric at Lithia Hyundai of Odessa. We are glad to hear that he provided excellent customer service and that your car was serviced in a timely manner. We appreciate your feedback and look forward to serving you again in the future.

Helpful
May 08, 2024

My car was there for 6 weeks. I could never get anyone to respond to text, emails and calls. When I finally did speak to them they were nice and informative. My recall was done an More

by egarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None no one answered ever.
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May 09, 2024 -

Lithia Hyundai of Odessa responded

Thanks for leaving your rating, egarcia. We are concerned that we didn't deliver on our high standards and hope you will give us the opportunity to make it a positive one. Please call (432) 614-0345 when you're free.

Helpful
May 04, 2024

They always provide great customer service and help answer any questions I may have regarding my service. More

by ALBAUGHKRISTIN
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with our service team. We are glad to hear that you found our customer service to be great and that we were able to help answer your questions. We appreciate your feedback and look forward to serving you again in the future.

Helpful
May 04, 2024

Highly recommend! Great experience and they were very helpful with our purchases. Thank you Lithia Hyundai of Odessa! More

by BRIANNAGALINDO22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Ybarra & Eric from management
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May 06, 2024 -

Lithia Hyundai of Odessa responded

Thank you for your kind words, Brianna! We are thrilled to hear that you had a great experience with us and that our team was able to help you with your purchases. We appreciate your recommendation and look forward to serving you again in the future.

Helpful
May 04, 2024

Friendly salesman, manager, financial personnel. Helpful answering every questions ask. Every satisfied with vehicle so far. More

by MANUEL GONZALES
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny Ybarra, Richard Financial department
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May 06, 2024 -

Lithia Hyundai of Odessa responded

Thank you, MANUEL. We appreciate your kind review of Lithia Hyundai of Odessa and hope you will visit again soon. As a valued customer/guest, we look forward to taking care of your needs in the future. Until we see you, take care!

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