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Lexus of Wayzata
Wayzata, MN
2,093 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Wayzata has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Wayzata is located right off I-394 and Hwy 12 on the Frontage Rd. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids. Request a quote on a New Lexus or Pre-Owned vehicle and a member of our Certified Sales Staff will contact you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 2,093 reviews
May 20, 2024
Appreciated the great service! Vehicle was ready when promised and the service department did a great job communicating with me. Vehicle was ready when promised and the service department did a great job communicating with me. More
by Patrice.cramer
Employees Worked With
Other Employees :
Scott Teebo, Gabby
Helpful May 20, 2024
Helton was a pleased to work with. He went above and beyond to ensure we had a good experience. His knowledge, care to details and follow through was appreciated. He went above and beyond to ensure we had a good experience. His knowledge, care to details and follow through was appreciated. More
by Peyton
May 18, 2024
Always great service! My experience with Lexus of Wayzata since moving to Minneapolis in 2021 motivates me to make our next car a Lexus. My experience with Lexus of Wayzata since moving to Minneapolis in 2021 motivates me to make our next car a Lexus. More
by Steve
Employees Worked With
Jonathan Jergensen 5 stars
May 18, 2024
I have a 2009 RX 350. After the Maintenance Required indicator light came on, the scheduler gave me an appointment for 1 pm the next day to have the problem diagnosed. Pr After the Maintenance Required indicator light came on, the scheduler gave me an appointment for 1 pm the next day to have the problem diagnosed. Prior to diagnosis, the advisor recommended services be done that would trigger the light to come on. He said if those services were performed the indicator Light would go off. He said it would take 2 hours and I agreed to wait. 10 minutes before the 2 hours were up, I got a text message saying that due to “a bit of a rush”, an extra 30-45 minutes would be required to complete the work. When I left, the indicator light was still on. I called back to ask if I would be able to turn this off myself so I didn’t need to do a return visit. I played telephone tag with two advisors and finally today I talked to the technology staff who were able to tell me how to turn it off. I think the extra time delay with the visit, the indicator light not being turned off even though it said to do so on the invoice instructions, and the almost $400 bill did not make me very happy. I believe that the high cost services at Lexus and extended service time may require me to find another less expensive service that can do the routine work in the future. I’ve been a long time customer of this dealership and I must say, it’s not making me very happy these days. More
by Alice
Employees Worked With
Adrian and Gabrielle Doran, Wyatt in the tech service department who instructed me to turn off the indicator light.
May 17, 2024
I have always had fantastic service at L of Wayzata. I was in for an oil change this a.m. and it was done in a timely manner, at an hour. I have considered my many years of experience, and I find this I was in for an oil change this a.m. and it was done in a timely manner, at an hour. I have considered my many years of experience, and I find this service to be the best. R. M. was very pleasant and helpful in my time at the dealership. I will recommend to others who need service whenever possible. Thank you for holding up to a "tradition" with Lexus products. Dean from Mpls. More
by dupontdude
Employees Worked With
Robert M.
May 15, 2024
Russel was knowledgeable, helpful and courteous. He was good to work with and fixed our issue. He was good to work with and fixed our issue. More
by sandy
Employees Worked With
May 08, 2024
Solid performance. Always done in time they told me. No surprises. Celeste provides excellent service. Always done in time they told me. No surprises. Celeste provides excellent service. More
by Scomiller
May 07, 2024
I purchased a 2019 Lexus RX from this dealership on 4/22/2024 and had a wonderful experience. Our salesman John was very knowledgeable, patient, and extremely helpful. After we decided to purchase th 4/22/2024 and had a wonderful experience. Our salesman John was very knowledgeable, patient, and extremely helpful. After we decided to purchase the vehicle, we met with Becky, the finance manager, and again, had a great experience. She gave us the best deal possible purchasing the extended warranty also. And if that wasn’t enough, I received a call from John a few days after our purchase making sure I was happy with the car. Great customer service all the way around! I will definitely recommend Lexus of Wayzata to friends and family! More
by Buffy
May 04, 2024
Greeted with a smile, helpful, very friendly and knowledgeable! Russell always followed up with me. knowledgeable! Russell always followed up with me. More
by burquepk
