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Lexus of Cerritos

Cerritos, CA

Overview
Reviews
Vehicles
4.7
1,676 Reviews
Call Dealership (888) 705-1302
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18800 Studebaker Rd

Cerritos, CA

90703

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Showing 1,676 reviews

May 18, 2024

Paul Kim , was exceptionall. He was patient and helpful with all the new features on my new FX 500h More

by pam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Kim
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Helpful
May 17, 2024

The reason for the 3-star rating is that, while my issues have always been addressed promptly and in a friendly manner, the service has often been condescending. Both the service technician and, this time, t More

by Akaeskv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy, and the service department manager.
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Helpful
May 16, 2024

Very nice, friendly, professional. Agent was very patient and helpful Clean dealership. Lots of cars in stock. More

by Antonina.herrera1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valentino
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Helpful
May 15, 2024

Service Department at Lexus has been like no other compared to other dealerships. I love the live video inspections and I just have to say Max one of the service representatives has truly made my expe More

by Nita M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
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May 17, 2024 -

Lexus of Cerritos responded

We are pleased to hear you had such a positive experience with us, Nita! Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
May 10, 2024

Richard Neison and all other staffs who helped out was very kind and professional in providing information I needed. More

by mkim458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Neilson
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May 12, 2024 -

Lexus of Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
May 10, 2024

Lexus of Cerritos was extremely busy which is a good sign of skilled employees. Alex was very accommodating throughout the experience. More

by hcambron76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
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May 13, 2024 -

Lexus of Cerritos responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
May 07, 2024

Great and efficient service. Service advisor Lara was great and not pushy. I didn’t feel as if she was trying to sell me on things I didn’t need. She advised me, then allowed me More

by david32
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Desmond
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May 09, 2024 -

Lexus of Cerritos responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
May 02, 2024

Best dealer much recommend Go see Basel he’s amazing thank you for all your help. Thank you Tony from service he was great. Love my car More

by Sawsan Abuyousef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel & Tony
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May 04, 2024 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

Helpful
April 29, 2024

Do not buy a car from or sell a car to this dealership. They are unethical to the bone. More

by Alison.mode
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Monique
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Apr 30, 2024 -

Lexus of Cerritos responded

Hi Alison, we appreciate you taking the time to respond. The staff at Lexus of Cerritos take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 263-7857 to discuss what we can do to help.

Apr 30, 2024 -

Alison.mode responded

I tried calling that number and it is the number to the dealership - not the direct line to the GM so I am thinking you all are not as concerned as you appear to be. If you want to help turn my experience around, you all have my information and can reach out to me directly.

Helpful
April 24, 2024

Really disappointed with this dealer. Would not recommend. When i came to buy a car, they were okay, but when returned a car, they try to ignored. More

by lamt78270
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Paul
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Apr 27, 2024 -

Lexus of Cerritos responded

Hi, we are deeply disappointed by your experience at Lexus of Cerritos. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 263-7857 to discuss what we can do to help.

Helpful
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