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Ciocca Ford Lincoln of Lawrenceville - Service Center

Lawrence Township, NJ

4.5
137 Reviews
Call Service Center (609) 659-0647

137 Reviews of Ciocca Ford Lincoln of Lawrenceville - Service Center

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April 18, 2024

Received good customer service, from check in Jackie was very nice & was polite. Also thank you to Bo (tech) for taking care of my truck and being very informative. More

by npires070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you for trusting us with your vehicle's maintenance needs and making Ciocca Ford of Lawrenceville your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Helpful
April 18, 2024

Very professional staff, prompt attention to the issue at hand, and excellent communication. A positive experience. More

by egang1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 18, 2024

Service was excellent. Texted the quote, returned phone calls promptly. Vehicle was washed inside and outside. More

by robverba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 18, 2024

Very pleasant greeting service was quick. Coffee bar lacked some condiments. Easy .fix. half&half or coffee mate original, not flavored. More

by BILLY08080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 18, 2024

Good communication throughout service. I appreciate the video walk through of the car inspection and the explanations from the service team. More

by KATE.SALVIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 17, 2024

Vehicle parts and Labor is very expensive compared to other service center. Customer service was OK-OK. Not gonna visit again. More

by Kvravikumar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jackie Krzaczyk
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 13, 2024

Did a fine job job getting the GPS updated. Took very little time to install the part. Happy with your wool! More

by MTAKACS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

Helpful
April 13, 2024

Overall good place to take my Ford. However, more expensive than other places and the explanations during my repair were confusing. Once I asked at the end, it made more sense. I didn't More

by kanikki52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Hi Kanikki, thank you for the review regarding our service department. We apologize if you feel our pricing is high, as well as any confusion with the work performed. We will be sure to correct this moving forward. If you would like to discuss anything further, please don't hesitate to reach out!

Helpful
April 11, 2024

The service advisor was very cordial. She told me how long my wait would be & she was right on. Very happy with the service here. More

by VITAMANZ
Recommend Dealer
Yes
Employees Worked With
Jackie kraczyk
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Apr 12, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

Helpful
April 11, 2024

The service manager is fantastic He listens to you develops a good relationship Feels like working with family More

by rmackenziejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Espinoza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you for trusting us with your vehicle's maintenance needs and making Ciocca Ford-Lincoln of Lawrenceville your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Helpful
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