Larry H. Miller Ford Mesa
Mesa, AZ
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Outstanding customer service from the Larry Miller Ford team. Whole experience was fantastic. Susie was great to work with. Very communicative team. Whole experience was fantastic. Susie was great to work with. Very communicative More
Service is excellent starting with Katlynn the service advisor. She keeps you informed of the progress at all times. Joey Zaffino is a great service department supervisor. They are very friendly, professi advisor. She keeps you informed of the progress at all times. Joey Zaffino is a great service department supervisor. They are very friendly, professional and polite. A great team. More
Even though there was a delay in getting parts delivered, the service department did everything they could to get my repair done. Hey handled the situation very well. the service department did everything they could to get my repair done. Hey handled the situation very well. More
The young lady answered questions quickly & honestly very happy with service performed I retired from my auto repair shop in southern Ca It’s hard to watch my truck being serviced & not me doing happy with service performed I retired from my auto repair shop in southern Ca It’s hard to watch my truck being serviced & not me doing More
I scheduled a service appointment for 7am. I arrived at 6:50 and waiting for the doors to open. I checked in and gave my keys to the service advisor, and walked next door to have breakfast as I arrived at 6:50 and waiting for the doors to open. I checked in and gave my keys to the service advisor, and walked next door to have breakfast as he told me it would be an hour to an hour and a half for the service. Not a problem. I came back at 7:50 and my truck was still sitting in the parking lot, it had not even been pulled into the bay. Why in the world would I have a 7am appointment and 50 minutes into the appointment my vehicle still has not been put on the rack. I then asked for my keys back and proceeded to leave. At no point did the service advisor give me an update, tell me that I was next, or offer to reschedule my appointment. I will NO LONGER be doing business with Larry H Miller in any capacity. This was not the first time I have had a terrible experience with the company, but it was the last and final straw. Please, do better. More
The service department is excellent. I was very disappointed with the sales department. The was deceived in more ways than one with my last purchase I was very disappointed with the sales department. The was deceived in more ways than one with my last purchase More
The crew had a very difficult repair on my 2021 ford ranger. But the critical thinking of the crew and the staff made the repairs possible and affordable. And Valencia did an amazing job. She really d ranger. But the critical thinking of the crew and the staff made the repairs possible and affordable. And Valencia did an amazing job. She really did make a difficult situation with my truck manageable and better. Thank you so much More
Best dealership I have ever worked with and taken my vehicles, from Mr Fritz , to Manager Mr Zaffino the service is nothing but excellent. Forever will have mine and my company’s business! Thank you vehicles, from Mr Fritz , to Manager Mr Zaffino the service is nothing but excellent. Forever will have mine and my company’s business! Thank you! More