Landers McLarty Subaru - Service Center

Miss Hayley went above and beyond expectations getting my Forester repaired and back home. After a long negative experience with another dealership, LMS stepped up and facilitated a superior repair. Miss Forester repaired and back home. After a long negative experience with another dealership, LMS stepped up and facilitated a superior repair. Miss Hayley was my service representative and kept me fully updated and in the loop of knowledge in the progress of the work. I am exceptionally pleased with LMS and will be a future customer for all my Subaru needs. More

I would recommend anyone that needs service done to seek out the experts at Landers McLarty Subaru. I wanted to update the body side molding on my 2022 Forester Wilderness and without hesitation Kim in Par out the experts at Landers McLarty Subaru. I wanted to update the body side molding on my 2022 Forester Wilderness and without hesitation Kim in Parts, promptly ordered the part!! It required some additional scheduling as the ceramic coating needed to be removed from the new areas, but Brian and Christian were on it!! Zach the service advisor scheduled it with Matt who patiently removed the older moldings and put the new ones on perfectly!! If I could give more than 5 Stars I would!! Always feel like they treat me as family!! More

I met for the first time Benjamin Fitch. He is the best service adviser. I have ever met very efficient at Subaru.Mr.Fitch was Very knowledgeable, kind and compassionate. Because of him I He is the best service adviser. I have ever met very efficient at Subaru.Mr.Fitch was Very knowledgeable, kind and compassionate. Because of him I have a new respect 4 Subaru end. It's employees God bless you, Mr. Fitch. Please keep up the good work. Ps If I were your employer, I would definitely Promote you, you are quality, Sir. More

Zach seems like a straightforward service rep, and was pleasant to deal with. No complaints with Zach, but the actual service techs doing the work are either new, inadequately trained, don't care, or a c pleasant to deal with. No complaints with Zach, but the actual service techs doing the work are either new, inadequately trained, don't care, or a combination thereof. I feel bad that Zach and the other folks up front have to cover for the shoddy work that's being done here. Do NOT have tire work done here (replacing, balancing, rotating) or alignments. Either the equipment is out of calibration, or the techs are just that bad. They managed to gouge each of the wheels while NOT using the rubber cone required to do the balancing, and then balanced the tires incorrectly. First time around doing a preventative-maintenance alignment (more of a verification), they actually misaligned things. Who does that?!?! The tires were unevenly inflated, and one was actually over-inflated. After bringing the vehicle back the next day to try to resolve all this, another tech said two of the four new tires were bad and would have to be replaced. No indication that they were replaced, as I finally had to take the vehicle to another service center that specialized in tire work and they found the same two tires as being unbalanceable and out of specification. Zach said he would take care of refinishing the gouged wheels through a 3rd party shop. Good customer service, there. I'm not sure I'd trust this place to do an oil change. Even if you have a maintenance program with a new car purchase from this dealership, expect your vehicle to be worse off when you get it back. As for cost, the online cost for 4 new OE tires, mount and balance, retailer disposal fee, State disposal fund fee, tax, shop supplies, and alignment was over $200 less than what was totalled at the service counter. Zach found a few discounts to bring the cost closer to the advertised online price, but if you didn't know any better, you'll end up paying more. Online glitch or shady pricing practices? The waiting room is nice (although the energy-saving overhead lights go out every few minutes), and there's free coffee. So they have that going for them. More

Used Subaru service department. Ben our advisor was very helpful and on top of all work being done. Got me and my sons WRX in and out in less than three hours. Amazing job. Ben s Ben our advisor was very helpful and on top of all work being done. Got me and my sons WRX in and out in less than three hours. Amazing job. Ben should be commended. Great job. More

Hayley Newton was super yesterday in getting all the work done, including the unexpected, so that I have my car ready for a road trip today. Very professional and a joy to work with. Bonus? done, including the unexpected, so that I have my car ready for a road trip today. Very professional and a joy to work with. Bonus? More

We had to have our 2019 Legacy towed to Landers McLarty while on our way from Indianapolis to Orange Beach, Alabama. They started on the car first thing Monday morning. I was floored when they called abo while on our way from Indianapolis to Orange Beach, Alabama. They started on the car first thing Monday morning. I was floored when they called about 2 hours later and said it was ready. They really helped us get back on the the road with excellent speed and service. I can't thank them enough. More

The customer service today, in the Service department provided by Mr. Zack Brady was absolutely magnanimous. What could have been a stressful experience for me was in fact a complete joy. Mr. Brady we provided by Mr. Zack Brady was absolutely magnanimous. What could have been a stressful experience for me was in fact a complete joy. Mr. Brady went above and beyond to accommodate my specific issue in a most professional manner. I highly recommend him for employee of the month or an on the spot cash award. Certainly some kind of recognition for his outstanding customer service is justified. What a pleasure it was getting my brakes repaired! Kathleen Riester 256-520-5142 More

I recommend staying away from this place. I believe they overdiagnosed a minor issue with my vehicle and recommended unnecessary repairs in order to turn a profit. I double-checked their work I believe they overdiagnosed a minor issue with my vehicle and recommended unnecessary repairs in order to turn a profit. I double-checked their work prior to going through with the service, and when I complained, the service rep treated me like an idiot for having trusted them to begin with. You should be working with someone you can trust, and these aren't those guys. More