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Koons Tysons Chevy Buick GMC

Vienna, VA

4.3
431 Reviews

2000 Chain Bridge Road

Vienna, VA

22182

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Showing 431 reviews

May 25, 2024

I NEVER leave reviews but felt compelled after dealing with this dealership. They falsely advertise the pricing on their vehicles to get you in the door. Very disappointed that some dealers still employ t More

by Chris
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Bill Lacey
May 25, 2024

I always have service appointment with Donnavan. He is very knowledgeable and patience. With his help, I get very good car care. For some small problems, he never asks for extra. I am very confident More

by hhtc22182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department: Donnavan Richard’s
May 28, 2024 -

Koons Tysons Chevy Buick GMC responded

Thank you for sharing your positive experience with Donnavan at Koons Tysons Chevy Buick GMC! We're glad to hear that his knowledge and patience have made a difference in your car care. We appreciate your trust and support!

May 28, 2024 -

hhtc22182 responded

Welcome!

May 21, 2024

Excellent communication and service as usual. Carlos is exceptional at his job and keeps me coming back. More

by Mp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
May 21, 2024 -

Koons Tysons Chevy Buick GMC responded

We're delighted to know that Carlos and our team at Koons Tysons Chevy Buick GMC have provided you with excellent service! Thanks for the great review, we look forward to seeing you again.

May 07, 2024

My car buying experience at Koon Chevy in Vienna, VA was top notch. From my salesperson Bill Lacey to the Tags/Title department, the staff was professional, helpful and great to work with. I would highly re More

by Proud Chevy Owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Lacy
May 07, 2024 -

Koons Tysons Chevy Buick GMC responded

We're so glad to know that your car buying experience with us at Koons Tysons Chevy Buick GMC was top-notch! It's great to see our team, including Bill, provided professional and helpful service. Thanks for recommending us - we appreciate it!

May 05, 2024

Excellent service provided by Koons. Their mechanic corrected a misfiring spark plug that was causing my car to fail Virginia’s emissions test.. My car is now running better than ever! More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnavan Richards
May 06, 2024 -

Koons Tysons Chevy Buick GMC responded

Bob, we're glad to know our mechanic at Koons Tysons Chevy Buick GMC was able to help you out and get your car running smoothly again. Thanks for the positive feedback!

April 26, 2024

Very good job and I am really satisfied with the work they did but it was very expensive. More

by elleni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot
Apr 26, 2024 -

Koons Tysons Chevy Buick GMC responded

Thanks for choosing Koons Tysons Chevy Buick GMC about the rest! We're so glad your recent service was completed to your satisfaction and can understand your cost-related concerns. Our team is committed to quality and ensures our pricing remains both fair and competitive - if there's anything we can do to further assist you, please let us know!

April 02, 2024

They are polite and respectful and willing to help you in any way they can More

by Kj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Appel
Apr 02, 2024 -

Koons Tysons Chevy Buick GMC responded

This is what we love to hear! Thank you for sharing with Koons Tysons Chevy Buick GMC and leaving us a five-star review.

March 11, 2024

After agreeing on the price of vehicle and completing the purchase application, the business manager proceeded to run two hard inquiries on my credit. Best rate the business manager found was over 3% worse t More

by msaracer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mohamed Zabad
Mar 15, 2024 -

Koons Tysons Chevy Buick GMC responded

I'm sorry to hear about your experience. It's important for us that our customers feel they're being treated fairly and transparently, especially when it comes to financing. I understand how frustrating this situation must be for you, particularly with the impact on your credit score. I'd like an opportunity to discuss this further and see what we can do to make things right—please reach out at your earliest convenience. Thank you, Michaela Puckett - Customer Relations Manager 703-448-7280 ext. 24217

February 25, 2024

The service has been very good over the years. While there is a GMC near my home in Woodbridge, but I still like to come back were I brought two cars from. The service representative provided exce More

by Tyminor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnavan
Feb 26, 2024 -

Koons Tysons Chevy Buick GMC responded

Ty, we're so glad to know you've had consistently good service with us at Koons Tysons Chevy Buick GMC. We appreciate your loyalty and look forward to continuing our relationship in the future!

February 23, 2024

I called the day before to bring my car in for service. They put me down to come in the next day came in the next day got me in and out at a reasonable time. Thank you. More

by Pattsmi@gmail.com
Service Time
Recommend Dealer
Yes
Employees Worked With
Donavan Richard
Feb 23, 2024 -

Koons Tysons Chevy Buick GMC responded

We're glad to know that our team at Koons Tysons Chevy Buick GMC was able to get your car serviced promptly and efficiently. Thanks for the positive feedback!

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