Koons Kia of Woodbridge
Woodbridge, VA
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Absolutely never buy a car from Koons Kia of Woodbridge. I have lost track of how often someone has lied to me at this store. Someone has been helping me, and then when I call back, they say the person no l I have lost track of how often someone has lied to me at this store. Someone has been helping me, and then when I call back, they say the person no longer works there. They then say, "Oh, that person misinformed you." I have been trying to order a replacement key through my extended warranty for weeks. I thought the claim process had started, but it had not. The service advisor lied to me when they said they started it. Each time you call someone, they tell you something different. They will be nice on the phone but be lying because they have no idea what they are doing. This is not the only issue I have dealt with from them. The person who sold me my car did the same thing. He made promises that he was not authorized to fulfill. We did not find out until after we purchased the car that he stopped working there less than a week after we purchased the car. I have honestly never had a worse customer service experience. I can't even rate most of the employees I have worked with because they are not listed. Probably because they do not work there anymore. More
Communication is not in their vocabulary. They like to give excuses for delays in service. This is the second Kia Service we have tried and it only got worse. Make me never want to purchase a They like to give excuses for delays in service. This is the second Kia Service we have tried and it only got worse. Make me never want to purchase a Kia again. If you cannot trust the Service or Parts department why buy the vehicle. More
Our sales rep (Khalid) was very helpful. However the dealer misrepresented the actual price for the car. Sticker and website said one price, which we would have been happy to agree to, but w However the dealer misrepresented the actual price for the car. Sticker and website said one price, which we would have been happy to agree to, but when we closed there were apparently certain conditions required to meet the dealer discount, which we did not meet, adding $3K to the advertised price. We did eventually meet in the middle but came very close to walking out the door. Eventually we made a deal, but the misrepresented advertised price made things more complicated and aggregating than they should have been. More
I bought a new 2024 Sorento Hybrid SX-Prestige AWD, that was recommended by sales consultant Youstin, He was kind, polite and very informative person. I am happy that Youstin assisted me choosing and purcha was recommended by sales consultant Youstin, He was kind, polite and very informative person. I am happy that Youstin assisted me choosing and purchasing this vehicle. More
I actually had a great experience helping my daughter buy a used car at Koons Kia. Our salesperson, Jordan Smith, was friendly and knowledgeable. After our test drive, and with Koons Kia offering $1,000 mor a used car at Koons Kia. Our salesperson, Jordan Smith, was friendly and knowledgeable. After our test drive, and with Koons Kia offering $1,000 more than other dealerships in the area for our trade in, we negotiated a price that we were happy with. When we showed up the next day to close the deal, Jordan and his manager let us know about a Presidents Day financing promotion that resulting is us getting an additional $1,200 for our trade in. The financing was easy and they did not pressure us into any "extras" that we didn't need or want. We were very satisfied with car buying experience and would recommend Koons Kia. More