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Koeppel Ford
Woodside, NY
427 Reviews
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 427 reviews
April 06, 2024
This past week, I tried to purchase a car from this dealer. I dealt with Mirza, who was very polite and friendly, despite my aggressive emails and texts, which I will explain. Now, they have had the ca dealer. I dealt with Mirza, who was very polite and friendly, despite my aggressive emails and texts, which I will explain. Now, they have had the car I wanted for 8 months and I really, REALLY wanted it. I signed and returned the PO from them on Monday and gave them a good-sized deposit, so they knew I was serious. All I asked for, before getting on a plane from Ohio to fly in and get the car, was for them to provide me, in writing, the APR and what my monthly payment would be. I wanted this in writing so I would go there and not get hit with a rate I would not pay and get stuck there. I believe this to be very reasonable. I asked for that info politely on Tuesday, more aggressively on Wednesday, and demanded until 2pm on Thursday, and they would not provide it, even knowing I had booked a flight to fly in on Friday morning to drive the car back to Ohio that same day. I told them that if I did not have that info by Thursday, 2pm, I would cancel my flight and buy elsewhere. All I got was lines of xx about NY having a law about not being able to discuss terms of a car deal on the phone! SUCH xx! They had no problem asking me to email photos of my license and credit card, but they could not email me or talk to me about financing?? Sounded REALLY shady to me, especially after telling me it had something to do with confidentiality. Yeah...right!! After all of this, I honestly didn't trust that they would do right by me on financing, knowing I was flying in and would be stuck there if I didn't take what they offered me. No one in their right mind would fly out of state without knowing all of the details of the sale and financing before hopping on a plane. I ended up buying a car in Michigan, over the phone, where I got all of the info I wanted within 90 minutes of contacting the dealer. Instead of flying, I drove the rental car I had up there and dropped it off with Enterprise, signed paperwork that was exactly as discussed and agreed upon the day before, and drove off happy. No wonder these people have cars on their lots after 8 months. They don't know how to conduct business. They DO know how to provide xx lies and excuses, though. Poor business practices. I just wonder how long it would have taken me to get everything done when I got there. Would I have sat there all day, waiting for someone to do their job? I'm glad I will never know. I'm now wondering how long it will take to get my deposit refunded to my card. Side note: I was also told that they were somewhat short on finance managers. Well, if that was the case, why wasn't my deal prioritized, knowing I was going to fly in from Ohio? I'm sure you're busy, but your staffing problem is not my problem. You guys had ample time, two and a half days!! You told me I was approved for the car, but would not tell me what the rate was? Really?? More
by djocamper2020
Employees Worked With
Helpful April 04, 2024
Mirza was a great Sales Rep! He provided me with all of the necessary information to get the job done in a timely manner, while making it headache free. The customer service was He provided me with all of the necessary information to get the job done in a timely manner, while making it headache free. The customer service was phenomenal, and I will be recommending anyone I know in the market to Mirza, and Koppel Ford! More
by Ibrahim
Employees Worked With
March 25, 2024
Recently I bought a Honda CRV Hybrid from this dealer and got excellent customer service from them. They deserve 5. Reliable place to buy car. Sales representative Mr Mirza was very helpful. He knows how to got excellent customer service from them. They deserve 5. Reliable place to buy car. Sales representative Mr Mirza was very helpful. He knows how to take care of customers. He was very polite and calm. I believe he’s a very experienced sales person. It was pleasure to get his services. More
by Nayan
Employees Worked With
March 19, 2024
Very responsive, professional and great service. The staff were polite and helpful. Comfortable waiting room too. The staff were polite and helpful. Comfortable waiting room too. More
by tbeaumont
Employees Worked With
March 06, 2024
It was a very pleasant experience, I must say. I had a few months left on my Pathfinder and they were able to buy it out and get me into the vehicle of my choice [Ford Bronco Badlands]. Would retu I had a few months left on my Pathfinder and they were able to buy it out and get me into the vehicle of my choice [Ford Bronco Badlands]. Would return to do business again. Very positive experience N.Lovell More
by nicquanlovell
January 31, 2024
Got my used 2019 Honda Insight from Koeppel Ford about a month ago, with no issues so far *knock on wood* I was assisted by Mirza, who was able to get a good deal for me. He was very helpful, and patient month ago, with no issues so far *knock on wood* I was assisted by Mirza, who was able to get a good deal for me. He was very helpful, and patient throughout my buying process. Mirza and the crew at Koeppel Ford made sure my new insight was cleaned up, serviced and ready to go for my drive back home. They seem committed to selling quality used cars and I would recommend them as a trustworthy dealer. Koeppel really does care! More
by Marksnell01
Employees Worked With
January 31, 2024
Excellent sales associate. Did not waste my time and was honest w/ all information. Not pushy and was willing to work with me. Highly recommend. Did not waste my time and was honest w/ all information. Not pushy and was willing to work with me. Highly recommend. More
by Canibuyuabir
Employees Worked With
January 25, 2024
Very satisfied with my trade in,and with the guide of Mr. MIRZA it was even easier to fi d what I was looking for!. MIRZA it was even easier to fi d what I was looking for!. More
by scrapy45
Employees Worked With
January 16, 2024
Thank you so much for Mirza. He is so experienced and knowledgeable with the van. And help us to find our dream van in our first visit. And when I have any questions about the va He is so experienced and knowledgeable with the van. And help us to find our dream van in our first visit. And when I have any questions about the van, he is very patient and kindly help me out. More
by Yisu
Employees Worked With
