I had a burning desire to make a trade-in, but I was nervous too. I took a stub at Kingsway Toyota with a product in mind. I was warmly welcomed and promptly assigned a sales person. Shaun Jones sought to understand my desire and worked with me through my fears, and together we reached a common product that would meet my needs, within my aspirations. He has since been in touch to confirm that I am happy with my new product. Awesome service! Make no mistake, he does look awesome too (Shaun, please post your picture).