Kia of Lansing - Service Center

Hopefully won’t have to work with them again in the future. I will find another dealership to go to. future. I will find another dealership to go to. More

Never received call about parts that were ordered to fix a recall. Called to check on parts and was placed on hold for 10 minutes and still have not heard anything about parts. a recall. Called to check on parts and was placed on hold for 10 minutes and still have not heard anything about parts. More

The service was great, as always! !! Thank you Kia for always being quick and dependable. !! Thank you Kia for always being quick and dependable. More

Nice people but hard to get them to answer the phone to set up an apt. set up an apt. More

Friendly and professional service! Communication was much better than the past couple of years. Thank you! Communication was much better than the past couple of years. Thank you! More

Helpful service tech and sales person. Speedy service and convenient and reliable ride service. Straight forward pricing and thorough explanation of what was fixed. Speedy service and convenient and reliable ride service. Straight forward pricing and thorough explanation of what was fixed. More

I had a horrible experience today for a scheduled service appointment. Arrived at 2:20:pm for 2:30 appointment. Told it would be 2 hours as they were running behind. Left dealership at 4:50 pm. This is r appointment. Arrived at 2:20:pm for 2:30 appointment. Told it would be 2 hours as they were running behind. Left dealership at 4:50 pm. This is ridiculous. Service manager told me they were over scheduled but no one called to tell me. They seriously need additional staff and protocols to mitigate such situations. More

They’ve helped me in multiple ways now seeing that I’ve been struggling. Multiple employees have came up with solutions to help me within what they’re allowed to do. been struggling. Multiple employees have came up with solutions to help me within what they’re allowed to do. More

The service manager was very helpful and took good care of us get our recall work done on our car. of us get our recall work done on our car. More

Friendly service and they explained things. I booked the earliest appointment, so I thought the wait would be 2 hours. After I sat in the lobby waiting, they said the workers wouldn’t be in unt I booked the earliest appointment, so I thought the wait would be 2 hours. After I sat in the lobby waiting, they said the workers wouldn’t be in until an hour later than I expected. They did offer a courtesy van. More