Kia of Lansing - Service Center

It take a good hour, wish it was shorter I don't like the obligation in order for the 10 year warranty to be good, you have to go to Kia for work. obligation in order for the 10 year warranty to be good, you have to go to Kia for work. More

Speed and detail to attention is impecable, the crew was very professional and they serviced my car quickly, also the wait area is super clean very professional and they serviced my car quickly, also the wait area is super clean More

Very prompt and thorough. Very friendly and helpful too. Did not have to wait long at all. Very friendly and helpful too. Did not have to wait long at all. More

Customer service is professional. The dealership is very clean and it’s nice people that work there. The dealership is very clean and it’s nice people that work there. More

great customer service by the representative. Kept me updated with periodic check ins. All services were good, prices are high though. Kept me updated with periodic check ins. All services were good, prices are high though. More

Excellent service, appointment was performed as scheduled and within a reasonable time period. Employee even escorted me back to my vehicle personally after service was completed. and within a reasonable time period. Employee even escorted me back to my vehicle personally after service was completed. More

The staff could use some more politeness. They did a good job, but they totally lacked cordiality. They seem so unhappy, or in a bad mood. They did a good job, but they totally lacked cordiality. They seem so unhappy, or in a bad mood. More

I was extremely disappointed twice re: service. I'll never go into a Kia dealership again. I'm telling everyone I meet to never buy a Kia. The first experience with service the employee lied to me, I'll never go into a Kia dealership again. I'm telling everyone I meet to never buy a Kia. The first experience with service the employee lied to me, tried to manipulate the situation and balked at replacing a key part when the car was under warranty. the second and third experiance was also horrible. Couldn't get the car the new security upgrade when I was there on time for my appointment. Service people did'nt give a xxxx. More

They have been nothing very good to me I have leased three new vehicles from Kia & I absolutely love their cars!! three new vehicles from Kia & I absolutely love their cars!! More

Everyone is friendly and ready to help, service is great , you get in when your appointment is scheduled , you get in when your appointment is scheduled More