Kent County Motors - Service Center

I hve purchased 2 vehicles from this dealership where I thought I could trust, but they proved me wrong. Here's my review. My car broke down on me, where it wouldn't start at all. I called the dealership thought I could trust, but they proved me wrong. Here's my review. My car broke down on me, where it wouldn't start at all. I called the dealership and they sent a tow truck to pick up the car at my expense. They had the car for at least 3 days before anyone would be able to evaluate what was going on. On the 4th morning I called and they said that the mechanic was looking at it now and they would give me a call, later that day I get a call and was told something about the fuses and the car needed a battery and he mentioned other things that sounded foreign to me. I am a senior and not mechanically inclined, so I guess that's 2 strikes against me just walking into a dealership. Anyway they also informed me that my car was fixed and ready to go at a tune of $737.70. Well that was a big expense that I didn't plan on. I wasn't told ahead of time what the cost would be, but I guess that's how these shops do business. I scraped up what I had and borrowed the rest to get my car out. I drove home thinking that I finally got my car back. The next day I went to the doctor's office and when I came out THE CAR WOULDN'T START! I called the dealership and they sent the tow truck again to tow my car, and basicly told me, we don't care how you get home that's not our responsiblity, even tho you told me that my car was fixed!!! They had it for that day and I got a call telling me that the car needed a fuse block, which would cost me another $6?? dollars. Another expense. So because I didn't have the money to pay for the repairs my car had to sit on their lot for another 4-5 days. I was very frustrated, they my car would not start. I finally got a tow for my car, when the tow truck got there he jumped it and what do you know, IT STARTED. I took it someplace else and they did a few test and found out that the battery that I had wasn't good, so I purchased another battery and it has bewell over a week since I had my car towed from the dealership that told me that my car wouldn't start, and it has been starting every since. Now the dealership refuses to give my money back for the NEW battery that they said they put in my car. Also my question to them was "what did you fix that costed $737.70"? I haven't gotten an answer that made sense to me yet! So maybe, no one really care about my situation, but I feel that this dealership needs better training in customer service. More

Kent County Motors' Service Dept quickly resolved an intermittent transmission problem. I highly recommend them. intermittent transmission problem. I highly recommend them. More

I am beyond happy with the new paint on my car. Andy did an amazing job! Not only that but even cleaned the inside of my car!! My car looks amazing!! It was done in the time frame I was told. I ca Andy did an amazing job! Not only that but even cleaned the inside of my car!! My car looks amazing!! It was done in the time frame I was told. I can't say enough good about the Body Shop. Thank you soo much Andy! More

I’m really enjoying my 2020 Buick Encore GX! Scott brought the vehicle to my home for me to see it. Was very accommodating! Highly recommended! brought the vehicle to my home for me to see it. Was very accommodating! Highly recommended! More

Felt weclcome Have dealt with Kent County Motors for years. Professional Sales Consultant. Not often a person such as Chris Blades is found working in sales. Out Have dealt with Kent County Motors for years. Professional Sales Consultant. Not often a person such as Chris Blades is found working in sales. Outstanding Employee! More

Engine repair by service center Jay Lewis pick up car to have repair done and dropped back off when completed. Engine problem was diagnosed quick and was repaired as quoted. Jay Lewis pick up car to have repair done and dropped back off when completed. Engine problem was diagnosed quick and was repaired as quoted. More

Service Department Support!! I had a discussion about my service visit with my vehicle. The General Manager, Mr. Whitby handled the issue in an extremely professional manner. Th I had a discussion about my service visit with my vehicle. The General Manager, Mr. Whitby handled the issue in an extremely professional manner. Thanks Mr. Whitby for listening to a customers concern. More

Overpriced for A/C Repair I was quoted $1700 for a/c service on my GMC by Chris in service. I received 3 quotes prior to my appointment and they all came in $1100-$1200 range. I was quoted $1700 for a/c service on my GMC by Chris in service. I received 3 quotes prior to my appointment and they all came in $1100-$1200 range. After I told Chris I had a warranty and my portion is $200, he looked up my warranty under my VIN #, and advised my portion would be the $200 deductible. On my way home I looked over the bill. I realized the total bill came back $1070, the amount I was quoted prior to this appointment. The $70 was for an oil change. Meaning the total bill was $1000 So they quoted me an outrageous amount of $1700 when they thought I was paying but then I had a warranty and got billed the correct amount. Total losers trying to overcharge the customer. More

Would recommend to others The service was excellent and the people were very helpful.I have bought many cars and they always give me a good price, selection and service. The service was excellent and the people were very helpful.I have bought many cars and they always give me a good price, selection and service. More

TOYOTA RAV 4 REPAIRS THE BODY SHOP AT KENT COUNTY MOTORS DID A GREAT JOB ON MY VEHICLE , THEY KEPT ME INFORMED AND PERFORMED ALL THE REPAIRS IN A SHORT PERIOD TIME . I RE THE BODY SHOP AT KENT COUNTY MOTORS DID A GREAT JOB ON MY VEHICLE , THEY KEPT ME INFORMED AND PERFORMED ALL THE REPAIRS IN A SHORT PERIOD TIME . I RECOMMEND THE BODY SHOP FOR ANY COLLISION REPAIRS . THANK YOU GUYS !!!!! TONY H. DOVER DE More