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Ken Ganley Subaru Wickliffe - Service Center

Wickliffe, OH

4.9
247 Reviews

247 Reviews of Ken Ganley Subaru Wickliffe - Service Center

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May 26, 2024

The customer was awesome! They took my name took me to the lobby . They made sure I was comfortable took my keys . I received email saying they started my service then all don More

by Tee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annette Wagoner- Salvatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni Casella
May 27, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 23, 2024

Have used their service center twice for scheduled maintenance and it was excellent service both times, the latter with a loaner. Service Consultant is Giovanni. More

by Ron P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Consultant is Giovanni Casella 5 star
May 23, 2024 -

Ken Ganley Subaru Wickliffe responded

Ron, it's great to know that you've had excellent experiences with our service center at Ken Ganley Subaru Wickliffe. We'll pass your compliments on to Giovanni and the team!

May 16, 2024

They fit me in with no appointment after I had a questionable battery. Giovanni Casella was awesome. their customer service is unparalleled. They checked it, determined it needed to be replaced, and More

by Kachurek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovani Casella
May 16, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 15, 2024

I enjoyed working with Joe Vitale he was very helpful and pleasant. I wish that the office would send out reminders about getting your oil changed. They have stopped doing that More

by kayep2727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vitale
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi! We're glad to know that Joe was able to assist you at Ken Ganley Subaru Wickliffe. Your feedback about the oil change reminders is noted and we'll consider it for improvement. Thanks a lot!

May 14, 2024

The Service department is thorough and courteous. Repairs are completed in a timely manner. If the tech finds an issue not included in the service package, it is discussed as an option with no pressu More

by Bprince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Ken Ganley Subaru Wickliffe responded

Bprince, we're glad to know our service department at Ken Ganley Subaru Wickliffe met your expectations! We always aim for a no-pressure environment. Thanks for the feedback and see you next time!

May 08, 2024

Excellent service with caring staff. Treated with respect & work done well & explained to me in detail. More

by lo0404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Ken Ganley Subaru Wickliffe responded

We're so glad to know you had a positive experience with our team at Ken Ganley Subaru Wickliffe. We always strive for excellent service and clear communication, thank you for acknowledging that!

May 10, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 06, 2024

The people at Ganley are super. The service is done efficiently and expertly. I will always have my car taken care of at this dealership. More

by She
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Casella
May 06, 2024 -

Ken Ganley Subaru Wickliffe responded

We're delighted to know you've had such positive experiences with our service team at Ken Ganley Subaru Wickliffe. We look forward to continuing to take care of your automotive needs in the future!

April 30, 2024

Visiting from out of state with unexpected need for service. Was helped at once with great care and consideration by all staff!! Wonderful job! More

by thardy9539
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Ken Ganley Subaru Wickliffe responded

We're so glad we could assist you during your unexpected visit at Ken Ganley Subaru Wickliffe! Thanks for acknowledging our team's effort. Safe travels back home!

April 23, 2024

Jason is the best Service Manager I’ve had the pleasure to work with. Thank you, Jason! More

by rstaple12
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Ken Ganley Subaru Wickliffe responded

We really appreciate you taking the time to leave Ken Ganley Subaru Wickliffe this awesome review, thank you!

April 18, 2024

The service adviser was friendly and clear about what was to be done and how much it would cost. More

by Dr. Compustien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Beck
Apr 18, 2024 -

Ken Ganley Subaru Wickliffe responded

We're happy your service visit was so positive. Thank you for choosing Ken Ganley Subaru Wickliffe!

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