Kelly Chrysler Dodge Jeep RAM

Typical shady dealership. I Purchased a used 2021 wrangler 4xe with 16k miles on it on January 24th. First the sales person, Rick, was horrible. Condescending and rude tow I Purchased a used 2021 wrangler 4xe with 16k miles on it on January 24th. First the sales person, Rick, was horrible. Condescending and rude towards a young single woman purchasing a vehicle and he only got worse after my problems with my vehicle started. On 1/28, 4 days after I purchased the vehicle the check engine light came on. On 2/1 the vehicle would not start and on 2/2 I had to take it to a local dealership to me. I called Rick to ask about my warranty and he provided me with information to a warranty company so I could attempt to get a rental car. This vehicle is still under the factory warranty until April of this year. Rick gave me info to a company who had NO RECORD of my warranty. When I called back Rick then gave different Information on how to get a rental car. All of the phone calls to Rick were made and I had to leave multiple messages, ask for a manager multiple times, I was very clearly being avoided. After 11 days, on 2/13, I got my vehicle back. The local dealer had to start a Chrysler STAR case which basically means they weren’t able to fix it without being told how to handle it by Chrysler directly. I ultimately had the entire PCM and BCM replaced. On 2/14 I drove the Jeep for a total of 12 miles, then on 2/15 when I started the Jeep, the check engine light was BACK on. I am currently back at the local dealer waiting for ANOTHER rental. I have called and left messages with Rick with no return call. I was told at the time I purchased it that it was a lease trade in and all service and maintenance had been done at Kelly, and I can definetely see why it was traded in. I have a hard time believing that the dealer wasn’t aware that they were a selling me a vehicle that had all these issues. If they don’t make this right, I’ll be pursuing this further. More

Good service, and convenient hours were easy to work with and had a good location and had a good location More

GMC Service Rep (Michael) was attentive and professional! He delivered on every question / issue! Very positive experience! He delivered on every question / issue! Very positive experience! More

I took my car to Kelly for an oil change. An alert mechanic discovered an issue with my front end and brought it to my attention. The problem was remedied immediately after a brief chat with An alert mechanic discovered an issue with my front end and brought it to my attention. The problem was remedied immediately after a brief chat with staff at no cost. I also was provided 4 tire quotes with no pushy sales tactics for my next visit. More

Willie Rodriguez very good seller very attentive the paperwork was fast I recommend it 100% it is my second car that I buy with you paperwork was fast I recommend it 100% it is my second car that I buy with you More

Ed Rivera is a great person to work with. Ed goes above and beyond to make your car buying experience effortless. Ed goes above and beyond to make your car buying experience effortless. More

Service department is great. They listen, fix what is needed and troubleshoot any problems and discuss the cost.. They listen, fix what is needed and troubleshoot any problems and discuss the cost.. More

Friendly staff and everything was explained in great detail! I had a good overall experience. detail! I had a good overall experience. More

very good service and communication thru out the process and reasonably priced for the work that was done and reasonably priced for the work that was done More