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John Kennedy Ford - Feasterville

Feasterville, PA

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42 Reviews

620 Bustleton Pike

Feasterville, PA

19053

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42 Reviews of John Kennedy Ford - Feasterville

August 20, 2022

Factory Order 2022 Explorer ST came with defects and issues. Dealer low balled me on trade and didn’t like my response so as I got up Sales MGR said he didn’t want our business anyways. Avoid at all cos More

by cmwalker12
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Russ, Stan Sales MgR
Aug 22, 2022 -

John Kennedy Ford - Feasterville responded

Chris, we're sorry you feel that we handled your transaction as you described. When you ordered the Explorer, you agreed to our pricing, and you signed off on everything. We're confused why you were upset about the Explorer's price. We gave you a fair allowance for your trade-in based on software that shows us what vehicles like yours are trading for in this market. We're sorry you felt differently, but your response was so coarse that we had to close the office door concerning other customers. The Explorer had an issue with the hood, but it was corrected through a minor adjustment while you were here. It was not a defect, as you stated. We also acknowledge that there was a roof rack accessory that you said you did not order. However, you signed the buyer's order that listed it there. We admitted it may have been our keying error on our part, so we tried to come to an agreement to split the difference; however, you and your wife were so upset you decided to leave abruptly and told us that you were going to buy at another dealer. We expected this delivery to be an excellent experience for you like it always is with a customer that had waited patiently for their order to arrive. We're sorry how it did not end up that way, but your conduct made it difficult for us to turn the delivery experience around.

Aug 22, 2022 -

cmwalker12 responded

I had no issue with price of Explorer and that isn’t why I left. Russ told me I had to buy the a cargo rack and when I asked Ford they said no that’s not a mandatory factory order item that’s a dealer installed item that dealers use to upcharge. I expressed that to Russ and he said Ford doesn’t know what they are talking about. So which is it Ford is clueless or the Salesman is pulling a fast one. Salesman asked me where I got my price but wouldn’t disclose how he came to his trade in valuation and that’s why I eventually got up to leave. He never came back with a fair price all he did was pull up a 2023 Factory Order. As far as defect. Well when a hood won’t close due to misaligned hood and a non functioning hood pin I’d say that’s a big issue. Not to mention the car was filthy when bought out to me and my wife. Spraying silicone on painted rims and rotors might cause an issues….Lastly when someone asks the question “what’s going on” you inform them and Stan didn’t want to hear the truth and became ignorant and that is why I left. I specifically said from the day I ordered this car to be transparent and honest.I got zero communication from Russ and/or dealership. 3 different delivery dates, ordered parts that never made it to car and no communication about it till day of delivery. I can continue with all of the poor service if you’d like. Car max $31k, Vroom $33k, Carvana $29k and you offered $28k so explain how that’s a fair price. I told Russ his price was low and I understand how dealerships work I was willing to pay MSRP and I was fine with the price of the vehicle. That was never my issue so I have no idea how that became so.

Aug 22, 2022 -

cmwalker12 responded

If I was worried about the price of Explorer I wouldn’t have came with a check to purchase. I wasted 2 hours before Russ even sat down to discuss closing the deal. Also blaming a High School Kid for a poor prep job isn’t very professional either. Every issue that came up was someone else’s fault. Thats not how you should conduct business.

September 25, 2020

Brought my Ford Fusion in for a service repair, the repair was done but they damaged my car during the repair, and then the mechanic never reported the damage, he chipped the paint up all around the ga More

by Fam1159
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Mullen
April 20, 2019

Great experience Chris Kennedy made my kids purchase of edge vehicle anA1 easy exp.Great price and great lunch while the family waited for all the paperwork. Thanks Ch More

by Grandpop LP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ and chris
November 20, 2017

Very Good I just needed a quick oil change and tire rotation, I usually go to their Mazda in Conshohocken I had no time they took car of it no problem! More

by Nessy21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
November 14, 2017

I've been dealing with Kennedy for 23 yrs I've bought 2 cars at Kennedy. The first I kept for 10 yrs, the second going on 13 yrs and counting. I've always taken them back to Kennedy for all s More

by Ford owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Fritche
August 11, 2017

Don't bother wasting your time at Kennedy Ford. This review is a few weeks late I'm not the type to whine about things BUT I've kind of been ticked off so here I am .....I was looking for a car for More

by Phillycarguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
nobody at Kennedy they like to ignore customers
July 13, 2017

Easy, fast and courteous From the time I inquired online until I drove off with the car, the sales people were responsive and friendly. The price was fair and the paperwork w More

by Blackeye
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn, Robert,Stan
June 22, 2017

Excellent Purchase Experience I want to say THANK YOU to John Kennedy Ford Dealership for amazing presentation of vehicles for my family needs. Tony Feldman showed to us his profes More

by Dzmitry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Feldman, Michael Demirjian
June 17, 2017

Friendly, respectful and courteous Brian and Joe were fantastic. There was no pressure to buy. There was no pressure to select any particular model. They gane me all my options even wit More

by Jmr05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian and Joe
June 17, 2017

Kennedy Ford Had an all around excellent experience. Victor was very knowledgeable about what cars I had wanted to see in my price range, and pleasant to talk to. More

by Cc123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor captuto. And joe McGuire
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