My Review Of John Bear Pontiac Buick Cadillac Ltd :
When Saturn closed down, I was sent to John Bear for service. The first time I went I came in at my appointment time and had to stand in a line for about 15 minutes while we were ignored. I signed the papers and went to wait in the customer area. 90 minutes later they told me they would net be able to see my car that day as they were closing. I asked why they hadn't told me this when I came in and they had no answer. I pointed out that I had asked them what a good day for them was, but they shrugged it off. They wanted me to leave it overnight. I mentioned that under the extended warranty if they had my car for more than 8 hours I was supposed to get a rental. They said no because they didn't know if it was a warranty issue yet because they hadn't looked at the car.
From then on it was more of the same. Being ignored by people for more than 10 minutes while I stood in line, poor customer service, repairs that should have taken one or two hours taking six or seven. One time Catherine called me three minutes after I left to ask me if I had signed a paper or if the service tech had. First of all, I am not going to be home, I just left. Secondly, you have numerous examples of my signature right there, including my release on the work order, to compare it to.
I was standing in line yet again, looking at a price comparison board where they were the most expensive, when a guy yelled, "You treat people like xxxx!"and no one even blinked. At that point I realized it wasn't just me.
Back when all the details were fresh in my mind I actually called GM about this and told them about my experiences there and they not only took down a report, they sent me a coupon for a free lube, oil and filter.
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