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John Bear Pontiac Buick Cadillac Ltd

1200 Upper James St, Hamilton, Ontario L9C 3B1
Sales: (905) 575-9400

Makes: Buick|Cadillac|Chevrolet|GMC|Service Center
 
Average
33% Recommend

Overall Rating 3.3

4 Lifetime Reviews

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John Bear Pontiac Buick Cadillac Ltd
4 Lifetime Reviews
John Bear Pontiac Buick Cadillac Ltd Info
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4 Dealership Reviews
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kev77
4/07/2014
Reason For Visit
Service

" Second chance to make it right , WENT WRONG ! "

I would first like to say that all the staff at John Bear that we talked with was nice and friendly. I came into John Bear On March 21 st to book an service appointment on our 2012 Silverado 1500 Z71 to have all scheduled maintenance up to par, the customer service department said nothing was needed with the KMS that are on the truck ,48,000ish but she had recommend that we get A annual inspection done to make sure everything on the truck was good. I then agreed to have this scheduled in for the following Friday March 28th , but I told her I wanted to have the truck touched up and that I would like it it to be done all in the same day. After talking to the body shop guy he said they can polish the truck for $199.00 to get the scratches out and needed 4 to 6 hours to complete . I agreed to this. My wife dropped off the truck that Friday ,( late for work cause shuttle wasn't on time after being told she would have no problem, so late they gave her A rental ) My wife picked up the truck that evening paid the bill and came home, she told me the price for the polishing was 299.00 ( that was not the quote I had gotten ) and the other servicing that was done only was about 79.00 with was what I agreed to. So when I went and check out what we paid for( polishing work ) we were SOO DISAPPOINTED !! their was polish marks all over the truck , exhaust , plastics , grill etc... and the tint was ripped somehow on drive-side window the seats looked like they were all scratched up from the way they vacuumed . I was so upset with this workmanship and the price over by $100.00 ! The following day I went to the service manager and showed him the work of his staff. He insisted to let his staff to redo the work and was apologetic and gave back A full refund for the polish and said to let us make it right, at this point I didn't want John Bear to touch my truck again after that job ! Service manager kept insisting to let John Bear make it right, and went over the truck with his staff and told them to redo the work and shampoo the interior and have the tint guy come fix the tint and he even said he will have his guys wet sand A scratch that we put on the truck from A drive through car wash. I then said fine as long as he looks over the truck. He then said to just rebook it in. I called customer service on March 31 to booked it in for today (April 7th) for the work the manager said he would take care of. Well the wife dropped off the truck this morning ( shuttle was late driving her to work again) I get A call from A person I never met before asking what are they doing to my truck at 245pm in the day (Tim) I then realized that giving John Bear A chance to make it right , was WRONG !! I went over with him on what the manager said he would do and that I scheduled this work in over A week ago and he said it wasn't , I then asked him what time can we pick up out truck, he said he is just waiting for the tint guy, he said he'll will call me right back to let me know, call back from him 1 hour and fifteen mins later to say the tint guy still not here. and ask when can I bring it back or to leave the truck? I simply asked him to just have my truck ready out front I will pick it up and deal with everything that supposed to be done somewhere else as this was booked in for this and over A week ago. When I picked up the truck the seat still looked all scratched the carpets still had salt on them the tint was not done the scratch that the manager said he would have wet sanded and fixed was not done , but the truck was nicely polished. I have never had such A unpleasant experience before in my life with A dealership ! I just hope to god that that someone teaches your company what the word " INTEGRITY" means to the staff ! Sincerely Kevin and Laura Seaton, One less customer you will have to deal with ! April 7th 2014

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I Recommend This Dealer: No

Employees dealt with

manager N customer service

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5
DRJOFUNK
3/23/2014
Reason For Visit
Sales (Used)

"This was my first time buying a car and I was pretty..."

This was my first time buying a car and I was pretty lucky to meet up with Mike Lavallee. He took me on a test drive with the car and he was very knowledgeable and well versed in the automotive field. The one thing I really appreciated with Mr. Lavallee was that he never pushed anything on me and he always made me feel comfortable. He was always open to questions and really had my best interest in mind. If it's you that is about to buy a car for the first time, or a car in general I recommend John Bear GMC in St. Catharines and HIGHLY recommend dealing with Mike Lavallee.

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I Recommend This Dealer: Yes

Employees dealt with

Mike Lavallee

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gmneveragain
4/24/2013
Reason For Visit
Service

"When Saturn closed down, I was sent to John Bear for..."

When Saturn closed down, I was sent to John Bear for service. The first time I went I came in at my appointment time and had to stand in a line for about 15 minutes while we were ignored. I signed the papers and went to wait in the customer area. 90 minutes later they told me they would net be able to see my car that day as they were closing. I asked why they hadn't told me this when I came in and they had no answer. I pointed out that I had asked them what a good day for them was, but they shrugged it off. They wanted me to leave it overnight. I mentioned that under the extended warranty if they had my car for more than 8 hours I was supposed to get a rental. They said no because they didn't know if it was a warranty issue yet because they hadn't looked at the car. OK. From then on it was more of the same. Being ignored by people for more than 10 minutes while I stood in line, poor customer service, repairs that should have taken one or two hours taking six or seven. One time Catherine called me three minutes after I left to ask me if I had signed a paper or if the service tech had. First of all, I am not going to be home, I just left. Secondly, you have numerous examples of my signature right there, including my release on the work order, to compare it to. I was standing in line yet again, looking at a price comparison board where they were the most expensive, when a guy yelled, "You treat people like xxx!"and no one even blinked. At that point I realized it wasn't just me. Back when all the details were fresh in my mind I actually called GM about this and told them about my experiences there and they not only took down a report, they sent me a coupon for a free lube, oil and filter.

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I Recommend This Dealer: No

Employees dealt with

Catherine Ribiero

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3
kkeating
4/25/2012
Reason For Visit
Sales (Used)

"What a Great experience I had with Richard Shamoon and..."

What a Great experience I had with Richard Shamoon and John Misener at John Bear in Hamilton. Richard greeted us with a huge smile, a few questions and was able to quickly find us exactly what we were looking for at a great price. As we took the car (Cadillac SRX) out for a test drive he was able to answer all of our questions and tell us about features I had no ideal existed. The entire time we were dealing with Richard he made us feel like he was trying to get us the best car at the best deal. He did exactly that. I will definitely be recommending Richard to friends and family. Then over to John Misener for financing. John took his time and walked us thru every detail such as payment options, warranties, insurance and all that exciting stuff. John was also able to handle a last minute additional request (long range remote car starter) with no problems at all. Over the next few days before I picked up my Cadillac SRX I emailed John several times to make some changes and ask more questions I had thought of after we left. His responses were always quick and friendly, never made me feel like I was bothering him. What a team – would highly recommend these two.

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I Recommend This Dealer: Yes

Employees dealt with

Richard Shamoon and John Misener

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