Jim Pattison Subaru on Regent

We are very pleased with the sales service, from this location on Regent. We have purchased two vehicles in the past 1 1/2 years and have dealt with Usman Orunsolu and Jasmine Duesterdiek both time. Th location on Regent. We have purchased two vehicles in the past 1 1/2 years and have dealt with Usman Orunsolu and Jasmine Duesterdiek both time. They are both excellent to deal with, very thorough and efficient. It has made buying both vehicle a very pleasant process. More

Excellent and great customer service. Jake and mona was very helpful got my Crosstrek within 5 weeks. Isaac Jake and mona was very helpful got my Crosstrek within 5 weeks. Isaac More

Second car bought from Patrick and It’s always a lovely experience dealing with him. Thank you for your kindness and honesty. He goes above and beyond for his customers. If you’re going to visit Subaru on experience dealing with him. Thank you for your kindness and honesty. He goes above and beyond for his customers. If you’re going to visit Subaru on Regent, ask for Patrick! More

I bought a used Crosstrek from Jim Pattison on Regent a couple of months ago. Usman was a great product advisor - no pressure tactics, but took the time to give detailed answers to all my questions (I had couple of months ago. Usman was a great product advisor - no pressure tactics, but took the time to give detailed answers to all my questions (I had many) without making me feel rushed. My previous car was very much "no bells and whistles" compared to the new Crosstrek, so I really appreciated the time he took to sit in the vehicle with me and explain all its features. He even worked with one of the other staff to set up the remote start/vehicle diagnostic app on my phone! Overall, it was a positive and painless car buying experience. More

Don’t waste your time putting a deposit on a Subaru. I ordered a new model and was told if they would cancel my order they’d let me know within a few weeks. The dealership ended up canceling my order th I ordered a new model and was told if they would cancel my order they’d let me know within a few weeks. The dealership ended up canceling my order three months later and tried to get me to order a more expensive car with a additional 4 month wait time at full price. The dealership was very unapologetic and I had to call four times the dealership four time for to get my deposit back. I still have trouble understanding if I canceled the order they keep my deposit but if they cancel it it’s no problem. Very one sided. I ended up shopping out of province for a new Subaru and had a very pleasant experience. Don’t waste your time at Jim Pattison. More

Kudos to Kirk Cancilla (General Manager) and John Ramos (Sales Manager). I was dealing on trading my '18 Forester on a '22 Forester .There was a communication issue between the salesperson and me, and for (Sales Manager). I was dealing on trading my '18 Forester on a '22 Forester .There was a communication issue between the salesperson and me, and for a short period of time I was very disappointed. I sent an email to Kirk on a Saturday expressing my frustration. He replied to me in 10 minutes, and he wasn't even in the city that day. Within a few minutes we had everything worked out to my complete satisfaction. Last week I inquired to John about the status of my new order. I was told '22 orders are now full, and I was totally satisfied with the working out of a '23 reservation on a Sport instead of a Touring. Again, just a few minutes of cordial dialogue eliminated my angst of losing the deal. I can highly recommend JP Subaru on Regent. They know how important customer retention and satisfaction is. I have been buying vehicles for over 50 years, and can honestly say that JP Subaru has provided the best customer satisfaction experience I have ever encountered. Terry C More

CJOB does not come in clearly on the radio of my 2019 Outback and never has. As the warranty is near expiry I took it in and asked to have it repaired. After a 4 hour service they said they re-set the ra Outback and never has. As the warranty is near expiry I took it in and asked to have it repaired. After a 4 hour service they said they re-set the radio and it would work. I did not drive a block without noticing it was not fixed. After several stories they advise it is a "latent defect" and Subaru will not fix the problem because it happens on a lot of the same cars and they do not know how. I bought a car with a expensive radio and did not know the manufacturer and dealer would leave me with a product that does not work because they do not know how to fix it? Remember this before you buy a Subaru! More

Brought my 2011 Outback in for service regarding a shaking in the front end. After three failed attempts to fix it, costing approximately $2,500.00, I was then told it needed a new transmission which shaking in the front end. After three failed attempts to fix it, costing approximately $2,500.00, I was then told it needed a new transmission which would cost approximately $15,000. When I pointed out that it was more than the car was worth they then told me they could put in a used one for approximately $5,000. Having lost confidence in their ability to correctly diagnose the problem I decided to obtain a second opinion and took it to Seven Oaks Transmission. Turns out it wasn’t the transmission after all but rather a CV axle, which they were able to diagnose and fix while I waited. Sent a letter to the General Manager over a month ago expressing my disappointment with the service that I received, no reply to date. More