Jim Marsh Kia Mitsubishi - Service Center
Las Vegas, NV
214 Reviews of Jim Marsh Kia Mitsubishi - Service Center
I just want to say after going through a complete nightmare with damage on my car, we finally met Randy and Andy in the body shop at Jim Marsh Kia. These guys were amazing. I really felt like they ca nightmare with damage on my car, we finally met Randy and Andy in the body shop at Jim Marsh Kia. These guys were amazing. I really felt like they cared and wanted to help us. With their help we got our insurance company to do an estimate and got our car completely repainted. Both Andy and Randy went above and beyond to make sure we were happy. I would recommend these two men to anyone. They kept us informed every step of the way, as well as having the repairs done in a timely fashion. 5 stars for the body shop at Jim Marsh Kia. Jerry and Gail Norman More
The service center might be the worse I have ever dealt with. It is impossible to get a hold of anyone to the point that I was begging the operator to find someone for me to talk to which still only sent m with. It is impossible to get a hold of anyone to the point that I was begging the operator to find someone for me to talk to which still only sent me to voicemails This is the second service for my new Telluride and I have no idea what is going on. I don't know what to do at this point besides drive there after work and hope someone will talk to me. It was dropped off for an oil change and front sensor issue (again) on 8/28 and not one phone call with an update. More
Absolutely disgusted with the service dept, not only did they not acomodate me to have the anti theft software installed but I was told I had to wait a whole xxxx month, no customer service whatsoever, do n they not acomodate me to have the anti theft software installed but I was told I had to wait a whole xxxx month, no customer service whatsoever, do not ever buy a car here, EVER!!!!!!! CLASS ACTION LAWSUIT!!!!!!!!!!!!!!!!!! More
Not to happy with the service department. I had a 7:30 appointment for an oil change and when I had sat for over a hour I went to check on my car they told me my appointment had been moved to I had a 7:30 appointment for an oil change and when I had sat for over a hour I went to check on my car they told me my appointment had been moved to 9:15. I live a hour away and didn’t receive a call or email. This is why I left Hyundai. And they don’t even wash the car. Love my car not the service department will be going else where. More
We bought a 2023 Kia Telluride and were able to take it home 10/31. Within 2 days an airbag alert light came on and I was told I needed to bring the car in for service which we brought in on 11/7. It has b home 10/31. Within 2 days an airbag alert light came on and I was told I needed to bring the car in for service which we brought in on 11/7. It has been almost a month and we STILL don’t have our car and have no estimated date when our car should be completed. Everything has been a complete nightmare, and I would highly recommended taking your business elsewhere! More
We have purchased 2 new Kias from Jim Marsh and got great deals on both. The price was right and we had used their service department and were really impressed. However the last time we called to make an a deals on both. The price was right and we had used their service department and were really impressed. However the last time we called to make an appointment we were told it would be 3 weeks to get in for service. This has never happened before in the 9 years we have been going there. So don't know if they are short on techs or just cutting back but it's not good from the customer standpoint. More
This dealer is my hands-down favorite, literally of any dealer in the world…and we bought a BMW when we were stationed in Germany! Since 2015, Jim Marsh Kia has been the only place I have purchased my vehi dealer in the world…and we bought a BMW when we were stationed in Germany! Since 2015, Jim Marsh Kia has been the only place I have purchased my vehicles… My Kia Optima, my Jeep Wrangler and now my ‘22 Stinger. Their customer service and professionalism keep us coming back. And their service department and service manager, Todd, treat us like family! Whether it’s a check-engine light, a safety recall where my engine had to be replaced, a tire change or a regular maintenance check, I will not take my 4-wheeled babies anywhere else. 5-stars all day long!!! More
I was greeted within a reasonable period. After my service was completed the Service member sat down and went over everything that they did. All work was done to my satisfaction, and they e After my service was completed the Service member sat down and went over everything that they did. All work was done to my satisfaction, and they even washed my car. More
I had a brake job done on my Kia Sorento on May 17 2022 paid over $600 to have them not tighten lug nuts on front wheels jeopardizing safety. Long story short, my daughter drove from Las Vegas to Los Ange paid over $600 to have them not tighten lug nuts on front wheels jeopardizing safety. Long story short, my daughter drove from Las Vegas to Los Angeles with wheels about to come off. They only have 5 lugs on each wheel with 4 of them on the front wheels not tightened, a tragic/fatal accident could have occurred. Thank God for His protection and the honoring of his word "No weapon formed against me or my family shall prosper" Highly dissatisfied! More