Jim Marsh Kia Mitsubishi - Service Center

The service center might be the worse I have ever dealt with. It is impossible to get a hold of anyone to the point that I was begging the operator to find someone for me to talk to which still only sent m with. It is impossible to get a hold of anyone to the point that I was begging the operator to find someone for me to talk to which still only sent me to voicemails This is the second service for my new Telluride and I have no idea what is going on. I don't know what to do at this point besides drive there after work and hope someone will talk to me. It was dropped off for an oil change and front sensor issue (again) on 8/28 and not one phone call with an update. More

Not to happy with the service department. I had a 7:30 appointment for an oil change and when I had sat for over a hour I went to check on my car they told me my appointment had been moved to I had a 7:30 appointment for an oil change and when I had sat for over a hour I went to check on my car they told me my appointment had been moved to 9:15. I live a hour away and didn’t receive a call or email. This is why I left Hyundai. And they don’t even wash the car. Love my car not the service department will be going else where. More

Best Dealership I know. Todd in service always does a great job for me. Thank you, Todd in service always does a great job for me. Thank you, More

We have purchased 2 new Kias from Jim Marsh and got great deals on both. The price was right and we had used their service department and were really impressed. However the last time we called to make an a deals on both. The price was right and we had used their service department and were really impressed. However the last time we called to make an appointment we were told it would be 3 weeks to get in for service. This has never happened before in the 9 years we have been going there. So don't know if they are short on techs or just cutting back but it's not good from the customer standpoint. More

This dealer is my hands-down favorite, literally of any dealer in the world…and we bought a BMW when we were stationed in Germany! Since 2015, Jim Marsh Kia has been the only place I have purchased my vehi dealer in the world…and we bought a BMW when we were stationed in Germany! Since 2015, Jim Marsh Kia has been the only place I have purchased my vehicles… My Kia Optima, my Jeep Wrangler and now my ‘22 Stinger. Their customer service and professionalism keep us coming back. And their service department and service manager, Todd, treat us like family! Whether it’s a check-engine light, a safety recall where my engine had to be replaced, a tire change or a regular maintenance check, I will not take my 4-wheeled babies anywhere else. 5-stars all day long!!! More

I was greeted within a reasonable period. After my service was completed the Service member sat down and went over everything that they did. All work was done to my satisfaction, and they e After my service was completed the Service member sat down and went over everything that they did. All work was done to my satisfaction, and they even washed my car. More

I had a brake job done on my Kia Sorento on May 17 2022 paid over $600 to have them not tighten lug nuts on front wheels jeopardizing safety. Long story short, my daughter drove from Las Vegas to Los Ange paid over $600 to have them not tighten lug nuts on front wheels jeopardizing safety. Long story short, my daughter drove from Las Vegas to Los Angeles with wheels about to come off. They only have 5 lugs on each wheel with 4 of them on the front wheels not tightened, a tragic/fatal accident could have occurred. Thank God for His protection and the honoring of his word "No weapon formed against me or my family shall prosper" Highly dissatisfied! More