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Jim Marsh Kia

Las Vegas, NV

Overview
Employees
Reviews
Vehicles
4.3
712 Reviews
Why Should Drivers in the Las Vegas, Paradise, Henderson and North Las Vegas Areas Choose Jim Marsh Kia? Of course, there are many reasons, but perhaps the most important is the incredible service we offer. From taking our time to ensure our customers have the best car buying experience when choosing a new Kia model or a pre-owned vehicle, to making sure each of our clients obtain the car loan and Kia lease that he/she is most comfortable with, our commitment to you is unsurpassed.
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8555 W Centennial Pkwy

Las Vegas, NV

89149

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Showing 712 reviews

April 22, 2024

Everyone is so nice and there to help! No one tries to push you to buy anything you don’t want! We came in with a trade and we left with 2 new vehicles and everything was easy! We highly r More

by mindywells
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gino Massaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse "Magic" Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 03, 2024

Everyone is super friendly! It's clean! I love the old Vegas decor! And it feels like you went to see your cousins and uncle! Super family oriented. Jesse (Magic) is amazing pol More

by Cynthia Lujano
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse "Magic" Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse in the back! 5 star super cool man! Profesional and polite
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Helpful
March 02, 2024

I just want to say after going through a complete nightmare with damage on my car, we finally met Randy and Andy in the body shop at Jim Marsh Kia. These guys were amazing. I really felt like they ca More

by gowinbears
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy, Randy, both in Body Shop
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Helpful
October 30, 2023

Jesse helped me to get my 1st car with Kia and he was so kind and professional, so i decided to get my 2nd car with him! More

by Vanessa M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse "Magic" Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Jim Marsh Kia responded

Thank you for taking the time to share your experience with us, Vanessa! We're thrilled to hear that Jesse provided you with excellent service and helped you find not just one, but two cars with us. We truly appreciate your trust in our dealership, and we hope to continue exceeding your expectations in the future. If you ever have any questions or need assistance, please don't hesitate to reach out.

Helpful
October 30, 2023

Magic Jim and Gino are the best. Best car experience ever !!!I would recomend thw em More

by BIGGJIMJR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gino Massaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse "Magic" Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Jim Marsh Kia responded

Thank you so much for the kind words! We're thrilled to hear that Magic Jim and Gino provided you with the best car experience ever. We appreciate your recommendation and hope to see you again in the future.

Helpful
October 23, 2023

I thought this dealership was different. They talked so friendly and nice. They told me I was getting a GREAT deal over and over again. Well, after I looked over the contract, not only wa More

by Loser Lacie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Juan Gomez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Jim Marsh Kia responded

Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations. We strive to provide transparent and fair transactions to all our customers. We appreciate your comments about the trade-in price and will take them into consideration for future improvements. We apologize if there was any miscommunication or lack of clarity regarding the 3-day rescind policy. Your feedback regarding the change of subject is duly noted, and we will use it to enhance our customer interactions. If there is anything else we can do for you in the future, please don't hesitate to reach out.

Helpful
October 21, 2023

Jessie helped me get my co signer off my loan and got me into a better Kia than I was in before. Magic also kept pushing for me when we thought the deal was dead. Very nice man and I appreciate all the hard More

by jmichael19xx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Flo Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse "Magic" Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2023 -

Jim Marsh Kia responded

Thank you so much for taking the time to leave us such a positive review, jmichael19xx! We are thrilled to hear that Jessie was able to assist you in removing your co-signer from your loan and finding you a better Kia. We are also glad to hear that Magic went above and beyond to ensure that the deal was successful. We truly appreciate your kind words and are grateful for the opportunity to help. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. Thank you again!

Helpful
October 14, 2023

Magic and crew are always great. This is the second vehicle I bought from them and will continue to do business with them in the future. More

by Therealmikeyj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gino Massaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse "Magic" Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse in finance
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Oct 16, 2023 -

Jim Marsh Kia responded

Thank you so much for your continued support and for choosing Jim Marsh Kia for your vehicle purchases. We truly appreciate your loyalty and are thrilled to hear that you have had a positive experience with Magic and our team. If there is anything else we can do for you in the future, please don't hesitate to reach out.

Helpful
September 09, 2023

Mike was fantastic to work with. He knows his product inside and out and is very funny. More

by Green B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Castiglione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy
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Sep 12, 2023 -

Jim Marsh Kia responded

Thank you for taking the time to leave this kind review, Green B! We're delighted to hear that Mike provided you with excellent service and made your experience enjoyable with his extensive knowledge and sense of humor. We appreciate your support and look forward to serving you again in the future at Jim Marsh Kia.

Sep 12, 2023 -

Jim Marsh Kia responded

Thank you for taking the time to leave this kind review, Green B! We're delighted to hear that Mike provided you with excellent service and made your experience enjoyable with his extensive knowledge and sense of humor. We appreciate your support and look forward to serving you again in the future at Jim Marsh Kia.

Helpful
September 06, 2023

The service center might be the worse I have ever dealt with. It is impossible to get a hold of anyone to the point that I was begging the operator to find someone for me to talk to which still only sent m More

by Amanda S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The entire service department.
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Sep 12, 2023 -

Jim Marsh Kia responded

Thank you for sharing your feedback, Amanda. We apologize for the difficulties you experienced in reaching our service center and the lack of communication regarding your vehicle's status. We understand how frustrating this must have been for you. If you would like to follow up with us on this matter, please call us at (702) 946-1000. We will take your comments into consideration and work on improving our customer service in order to provide a more efficient and satisfactory experience for our valued customers.

Sep 12, 2023 -

Amanda S responded

Update. My car went in for an oil change, tire rotation and front sensor issue. We received a call back from the service and was told that they could not recreate nor could they fix the problem. We did pick up my one year old Telluride and paid for the oil change, the tire rotation was even overlooked and not done. To be clear the the "forward Collision Avoidance Assist (FCA) system disabled Radar Blocked " error goes off constantly no matter what speed, location or time of day. We will now take our business elsewhere which is unfortunate because the salesman was good. Lastly, I appreciate your response to my problem but my question is what good does your 702-946-1000 number do me? We left messages for some managers and no response.

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