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Jim Butler Chevrolet
Fenton, MO
6,854 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 AM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 6,854 reviews
May 04, 2024
Our sales person was very helpful and honest. It was a great experience. Would come back in the future. It was a great experience. Would come back in the future. More
by mpoultney
Verified CustomerEmployees Worked With
Helpful May 04, 2024
I scheduled an appointment, came early, and ended up waiting for 2 hours - this was only for an oil change. I was given a point person text/communication line, and when I decided to use it to ask ‘how waiting for 2 hours - this was only for an oil change. I was given a point person text/communication line, and when I decided to use it to ask ‘how long is this expected to be’ - I never received a response - this person was in the building and checked me in. When I went looking for my ‘person’ he was not at his desk, so I’m guessing he was at lunch? The whole time?? and no one else has any responsibility to pick up on customer inquiries during that?? This was poor ‘service’. There was absolutely no management of expectations for me on how long this was going to be - I did say it was my first time at this location, so that should have been a clue to anyone who might have been on point to inform me I should settle in and take a long nap or something. Also when you give a contact number to a client so they can connect with any questions, someone should actually be on the other end to do that when a question arises. As far as the oil change goes, hopefully that was done to satisfaction - all I know in that situation is I had a little sticker on my window when I rolled in with 2 green x’s for tires and battery and 1 yellow x for brakes,… when I left there was a new sticker with only 2 green x’s only this time for tires and Brakes - So I’m not certain what’s up with that… was my battery not checked? Did this visit produce a better brake situation by some miracle? (or were the brakes in good shape at the previous oil change and that tech got it wrong??) When there is literally NO Communication about such things it leaves the customer to wonder. The 3 rating is generous - please review this with your staff. Because this appointment took soooo long I wrongly assumed that my car was being cleaned too - before anyone jumps at that, this is a service that other dealerships provide to clients who use their service center, and I have personally experienced in the past, along with really good communication about issues (BMW, Mini Cooper, Toyota). I suggest someone over there get a clue about what ‘Customer SERVICE’ actually is and maybe do that. More
by jennytweaver
Employees Worked With
I had so little interaction with anyone, it would be unfair to rate them - I believe the system is in need of adjustment over there
May 03, 2024
Ian Jackson was persistent and friendly. He made sure to find the perfect car for me. He made sure to find the perfect car for me. More
by sidneyjoiner27
Employees Worked With
May 03, 2024
Great people = A great dealership and that’s the experience you get at Jim Butler Chevrolet. I will be a return customer from 3 hours away! experience you get at Jim Butler Chevrolet. I will be a return customer from 3 hours away! More
by zhughes217
May 03, 2024
Everyone was helpful, professional, and respectful that I dealt with during my search for a new truck. dealt with during my search for a new truck. More
by c.mulcahy01
Employees Worked With
May 02, 2024
Good explanation of work needed, and you are kept up to date as to what is going on during the service. date as to what is going on during the service. More
by Stephenie.Hargrove
May 02, 2024
I have been using Jim Butler Chevy for service since the 90s when they were on Watson. This last visit was to fix some damaged caused when replacing my battery a month ago. They took care of me and made 90s when they were on Watson. This last visit was to fix some damaged caused when replacing my battery a month ago. They took care of me and made the process seamless and easy. Service staff is very friendly. More
by morganv912
May 02, 2024
This dear was a little out of my way but so far great to deal with the service writer Kim was very professional and very helpful with other concerns I had with truck deal with the service writer Kim was very professional and very helpful with other concerns I had with truck More
by badastaz
Employees Worked With
May 02, 2024
Pretty hard to find a better team of people who WILL go out-of-their way to help you with all your vehicle needs. Purchase or service. Should be no doubt. Just check them out. out-of-their way to help you with all your vehicle needs. Purchase or service. Should be no doubt. Just check them out. More
by brandel578
Employees Worked With
Other Employees :
Bryan Lagunas
