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Jerry's Toyota - Service Center

Baltimore, MD

4.2
271 Reviews

271 Reviews of Jerry's Toyota - Service Center

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May 25, 2024

They do a wonderful job. The advisor Jeffrey L was great. I like it that it does not take a long time to check in. More

by pat112000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024

Work with the writer by the name of Jamie she was very professional and did a great job More

by melanie.green713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
May 23, 2024 -

Jerry's Toyota responded

Thank you for providing a wonderful review of your experience with Jamie! We appreciate your kind words and look forward to working with you in future visits!

May 16, 2024

They used to be much better before now not that great they even don’t give me my free car wash after the service and I did bought the car from this dealer and I should get free car wash with each service More

by safi95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Sanders
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Bukowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ray DeCastro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Morton
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Jerry's Toyota responded

We are sorry to read your review, if you have any questions regarding service or car washes please email or call our GM, mattb@jerrystoyota.com

April 25, 2024

Very professional, quick service in a comfortable environment. Kind service members willing to go the extra mile. More

by chuka.qrt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Jerry's Toyota responded

Thank you for reviewing Jerry's so positively!

April 22, 2024

A good and fast experience. Courteous and helpful. Clear explanation of my service and economical More

by leak113051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Carroll
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Jerry's Toyota responded

Thank you for providing a wonderful review of your experience with us!

April 19, 2024

I'm very happy with this dealership. The service is excellent. I'm not understanding what happened with the recall about the passengers airbag, but I hope it does get resolved More

by renae.melton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Jerry's Toyota responded

Thank you for providing a positive review on your experience with us! If you would like more information on the airbag recall, please reach out to our Service Lane Manager Yolanda Daughtry at ydaughtry@jerrysautogroup.com or call 410-661-5700.

April 02, 2024

Excellent experience with the Staff, the Time and, of course, the Fee. They over delivered & under promised! More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Apr 08, 2024 -

Jerry's Toyota responded

Thank you for reviewing Jerry’s so positively! We look forward to seeing you on your next visit!

April 02, 2024

I’m very pleased with my experience with this dealership. I am treated well and I’m very happy with everything so far. Everything has been great. I am very pleased. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalid Delagarde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Christoper
Apr 08, 2024 -

Jerry's Toyota responded

Thank you for providing a wonderful review of your experience with Khalid and Jamie! We look forward to seeing you on your next visit with your vehicle!

April 02, 2024

I complained about something rattling in the front of my car. Jeff Morton's mechanic found the cause. Worn out anti-swaybar joints. Replaced and fixed in 1 day. A video of the worn out parts and checking my More

by Vaughn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hope Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Jerry's Toyota responded

It’s our pleasure to serve you! Thank you for choosing Jerry’s and providing a wonderful review of your experience with us!

March 30, 2024

Excellent — much more organized than in the past. My car was ready on time and I was notified, w an text also on time. More

by Lposten53linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keon Lambert
Apr 01, 2024 -

Jerry's Toyota responded

It's our pleasure to serve you! Thank you for providing a wonderful review of your experience with us!

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