Jake Sweeney Kia

This is the very best dealership I've ever encountered . Coby is to be trusted and admired for his honesty and thoughtfulness. I'm 78 years young and bought many automobiles and this is the best dealership Coby is to be trusted and admired for his honesty and thoughtfulness. I'm 78 years young and bought many automobiles and this is the best dealership I've ever dealt with and trust. More

Car was well cared for and in good condition. One of the best used cars I looked at and stayed late since I was coming from out of town One of the best used cars I looked at and stayed late since I was coming from out of town More

Charlatans. Incredible lack of professionalism. He stated they would offer their "best deal" but it never was presented. When confronted all I got was excuse aft Incredible lack of professionalism. He stated they would offer their "best deal" but it never was presented. When confronted all I got was excuse after excuse. 1. I don't price the cars. 2. The car has low mileage. 3. Then he requests my presence. On and on he went like a spoiled teenager throwing a tantrum. Furthermore, MA (initials) was unwilling to accept that an $1,100 service was due on the car which can easily be verified. Lot of fees on the check out. Gave them ample opportunity to come to the table and all I got was constant rhetoric and deception. Zero integrity. What a colossal waste of time. More

3rd car purchased and 100% it will be the last with Jake Sweeney. I traded in a Stinger for an EV6 and was worst mistake I’ve ever made. The car was not charged enough for me to even make it home to Co Sweeney. I traded in a Stinger for an EV6 and was worst mistake I’ve ever made. The car was not charged enough for me to even make it home to Columbus. When I left said 177 mile range, I didn’t make it Columbus before it needed charged and that’s not even 100 miles. I attempted to return the car at that point when I called the dealership and my sales person Ricky Hicks. I emailed the owner Cody to see what we could do and he basically said nothing other than he would see what “he could do” and then went radio silent. This lack of respect and courtesy will give you an idea of the type of establishment you’re dealing with. They sure are very friendly and helpful before you sign the papers. Go shop where your respected and this place isn’t it. Update just got called from Jesse Parks a manager who insulted me on the phone and asked me why I am mad “for my mistake “. Don’t buy here it’s quite simple. More

Josh, Tony and the entire service department at Jake Sweeney Kia are outstanding! I purchased a 2023 Kia Sportage XLine in April 2022. The vehicle had a shimmy. The service team worked diligently to fig Sweeney Kia are outstanding! I purchased a 2023 Kia Sportage XLine in April 2022. The vehicle had a shimmy. The service team worked diligently to figure out the issue. They contacted Kia Tech to work through ideas on what could be causing the shimmy. It took a few different ideas to finally come up with the solution but Josh and Tony remained understanding and helpful throughout the entire experience. The service team were all friendly and professional. It was an annoying situation that was made bearable by these great individuals. Tony, thanks for hanging in there with me, you are very much appreciated! More

I am very annoyed and frustrated with my experience. I came to get an oil change and they broke my lug nut while rotating my tires. They did not have a lug nut and said they had to order the part. I fin I came to get an oil change and they broke my lug nut while rotating my tires. They did not have a lug nut and said they had to order the part. I find this ridiculous considering they are a service center and they do not have something as basic as a lug nut. So I drive all the way from Covington back to Florence the next morning and they tell me it will be an hour to replace the lug nut. This is the worst experience, I want to cry. I will not come back here. More

Anyone who would buy a vehicle from Jake Sweeney in Florence Kentucky needs their head examined because they're nothing but a bunch of rip off people. They do nothing but lie to you in order to sell le Florence Kentucky needs their head examined because they're nothing but a bunch of rip off people. They do nothing but lie to you in order to sell lemons to people who are on Social Security and have to hold a part time job yet struggles everyday just to make ends meet yet Trust people like them to do them right. My problem is trusting the wrong individuals but always giving others a chance to make things right. But that definitely didn't happen with these crooks. Anyone who gets charged $22083.00 for a vehicle shouldn't have to have it in a service garage 4 different times in 7 weeks of owning it and making a payment of $319 a month and another $236.00 per month for insurance. More

This dealership has no respect for customers. I was treated like a criminal for using my own financing after being lied to about them being able to match my banks rates. I was then talked to like I was treated like a criminal for using my own financing after being lied to about them being able to match my banks rates. I was then talked to like a dog by a manager. After all of that I still wanted the car so I decided to ignore the experience. After my wife rated them on this site they called me within an hour of taking delivery and said they would not sell me the car because of the rating. I had a signed finance contract already and they had taken my deposit. More

I had reviewed Them on dealer rater I was told to call and wanted to make it better. We went back in the dealer apologized. I completed my loan. The day I was supposed to pick up my car they decided to ca and wanted to make it better. We went back in the dealer apologized. I completed my loan. The day I was supposed to pick up my car they decided to cancel the sale because of the review I made even though they took a thousand dollar deposit. An hour before I was supposed to pick up my new car three days after the initial review. So be warned. Don’t listen to a word from this dealership they do not honor their word or any ones business because they get new cars and they are hard to find. Take what you can get we can talk to you how ever we feel like and there is nothing you can do about it. More

Dealer was great walked in with an 815 credit score ready to put money down. Got all the way through financing they ran my credit saying they could get us a 2.99 credit score. They used the wrong rate sheet to put money down. Got all the way through financing they ran my credit saying they could get us a 2.99 credit score. They used the wrong rate sheet for the bank that changed on April 13th. Gave me false information after they already ran my credit when I told them I could get a better rate somewhere else. The finance guy talked to us like we didn’t know what we’re talking about. I did loans for 4+ years and they we were stupid. We were ready to walk out the door and buy that car. I will not buy a vehicle from someone who has terrible customer service. Like my business did not matter. I would have even worked with them but if you are going to talk to me like my concerns don’t matter and that I didn’t know anything about my own credit score. Do not go here if you have any self respect. More