Jaguar Land Rover Troy

I already publish my review about the purchasing experience an it was great, unfortunately after 1 month of owning the used vehicle I purchased from this dealer I got a little disappointed with my o experience an it was great, unfortunately after 1 month of owning the used vehicle I purchased from this dealer I got a little disappointed with my ownership experience, here the reasons and my advice for future customers, hopefully this can save headaches an money from costly repairs. I experienced multiple issues that could’ve been found during initial inspection, some of them very evident some others not so evident but from my perspective those are part of the inspection process. My advice to future customers: 1) ask the sales person to do not warm up the car, you can hear a lot during cold starts. 2) do not assume the dealer checked everything, include simple things on your checks, such as wipers, coolant level, brake pads, air conditioning system, etc. take you time to check everything in detail because once you are out the door it becomes you problem. 3) make sure you get service records if available, if the vehicle was tuned of modified ask the dealer they still can contact the previous owner, specially if you are not sure what tuning was done an what modifications were done that you need to care about. 4) ask the dealer they made any repair after they received the vehicle from previous owner. I hope this review helps future customers that want to get used vehicles specially from dealerships. I will recommend this dealership but they have areas to improve on their used vehicles quality standards, specially for a premium brand. More

Great customer service, Moe was excellent sales advisor and he showcased genuine interest on my case, he always went the extra mile to make feel happy with my purchase and the sales experience. Also the pe and he showcased genuine interest on my case, he always went the extra mile to make feel happy with my purchase and the sales experience. Also the people who work here are nice and always transparent, I will definitely work with them in the future for my vehicle needs! More

Jordan did an amazing job with helping me get a newer car that I love, and the dealership was very nice. that I love, and the dealership was very nice. More

The experience was very simple and quick to get my new car. Jordan was friendly and attentive while we were looking and did great in assisting us and answering our questions. car. Jordan was friendly and attentive while we were looking and did great in assisting us and answering our questions. More

Jordan was so helpful and not pushy. I really enjoyed his help and working with him. I really enjoyed his help and working with him. More

The manager called to apologize and I appreciate it. I would give them another chance I would give them another chance More

I had an issue with the speed limiter control on my 2018 Jaguar E-Pace and took my car to the Jaguar Dealership in the Troy Motor Mall in Troy, Michigan. The Service Department, especially service advisor Jaguar E-Pace and took my car to the Jaguar Dealership in the Troy Motor Mall in Troy, Michigan. The Service Department, especially service advisor Jeffrey and his immediate superior, spent a lot of time and effort inspecting and testing the car, reading and analyzing the software engineering codes, and working with me so that I would feel comfortable and safe operating the car. Jeffrey even took the car home with him overnight to experience different driving conditions. My issue was resolved, and I am extremely grateful to Jaguar Troy and give them “Five Stars.” More

This place was great, made the process very easy. My guy Jordan was very professional and courteous. My guy Jordan was very professional and courteous. More

Land Rover Troy stepped up and when it’s competitors could not. Jordan A was the real MVP here, going above and beyond to make sure that my calls/emails made that to the right person to meet our needs. could not. Jordan A was the real MVP here, going above and beyond to make sure that my calls/emails made that to the right person to meet our needs. That person was Cassandra C, who was also a pleasure to deal with. She made the transaction absolutely painless; it was handled within a few emails without ever having to set foot inside the dealership. Thank you Jordan and Cassandra, your dedication to providing excellent customer service has earned Land Rover Troy two lifelong customers. More

My experience at Jaguar of Troy was very good. I met with Joe Triglia and we discussed the vehicle I wanted. I hope Joe can come through for me soon. I met with Joe Triglia and we discussed the vehicle I wanted. I hope Joe can come through for me soon. More