Imperial Chrysler Dodge Jeep Ram - Service Center

This service department is the worst. brought my 2015 wrangler in for top end knocking noise they took part top end apart needed to replace cam shafts rockers and valve tappets. Picked up brought my 2015 wrangler in for top end knocking noise they took part top end apart needed to replace cam shafts rockers and valve tappets. Picked up drove 45 miles Jeep started surging at stop light. Brought back to dealer . Replaced two more camshaft’s that they claimed warranty company would not cover the first time! Also replaced wire harness to throttle body that some how got damaged! Had to pick up Jeep for scheduled body work .they said Jeep still surging .they said they had 7 technicians working on it and could not figure it out. They said bring it back after body work is finished. Now at this point I am angry and annoyed! Decided not to bring back to dealer and wor on it myself . What I found was a cut wire to throttle body , intake was leaking due to stripping out bolt holes then filling holes withers silicone on lower intake.witch now has to be replaced also found a cracked pcv valve that they said had to be replaced with new one looks like they forgot about it this work preformed cost almost 4000.00$ pay out by warranty company I would not ever recommend this service department for any work to anyone More

Ed Kelly is the best. So helpful and actually an honest car salesman. Would recommend him/them to anyone looking a car. So helpful and actually an honest car salesman. Would recommend him/them to anyone looking a car. More

I purchased a lemon Wrangler that was back and forth to the service department for a year until Ed Kelly finally got involved and helped me to get a loaner car and find a new Wrangler. He negotiated what w the service department for a year until Ed Kelly finally got involved and helped me to get a loaner car and find a new Wrangler. He negotiated what was fair after all of the headaches and Ed was so accommodating, kind, helpful and patient with me!!! More

I had a problem with my 2019 traverse. Ed Kelly came to The rescue just like Spider-Man does in the movies. Thank you Ed. Ed Kelly came to The rescue just like Spider-Man does in the movies. Thank you Ed. More

Ed has been a huge asset for me at Imperial Toyota. Ed negotiated and handled a situation which was "dicey" to say the least and has been my intermediary with scheduling services and with questions. Ed negotiated and handled a situation which was "dicey" to say the least and has been my intermediary with scheduling services and with questions. I am very grateful for his professionalism and his assistance with making an uncomfortable situation, comfortable. Thank you Ed More

Worked with Bill Ott guy is nothing short of a thief. I've read so many bad reviews about him and prayed I didn't have to deal with him. Unfortunately I did and found out exactly what so many people comp I've read so many bad reviews about him and prayed I didn't have to deal with him. Unfortunately I did and found out exactly what so many people complained about. He's rude,talks down to you plus he even swore at me when I challenged him on the phone. Told me if I don't like it pick up your truck and take it somewhere else. How does anyone talk to a customer and still have a job like that? I'll never return unless he's not there. More

Fast and reliable service! Ed Kelly goes out of his way to make sure you are completely happy! Ed Kelly goes out of his way to make sure you are completely happy! More

Bill Ott in service was absolutely outstanding and accommodating in helping me schedule a same day service appointment sqeezing me in to an already booked schedule. Exceptionally professional and fri accommodating in helping me schedule a same day service appointment sqeezing me in to an already booked schedule. Exceptionally professional and friendly helping me get my vehicle serviced that I had been unable to coordinate being overdue at least a month due to my work schedule getting in the way. I truly appreciate his kindness and friendly manner. Now that's A+ customer service that is hard to find anywhere in today's world, thank you. Al DiGregorio More

We were a day early for a service department appt, on 1/31/2020, and our service advisor Bill Ott was very helpful! He told us no problem and he could get it done for us. He is excellent and a great se 1/31/2020, and our service advisor Bill Ott was very helpful! He told us no problem and he could get it done for us. He is excellent and a great service advisor! We have always had our 2016 Dodge truck serviced there and he has always been great. It is a pleasure to do business with Bill and we will continue to always do business with him, great person!! Thankyou, sincerely Steve and Jane Hanscome. More

Great service, Bill Ott got me in and was done in an hour. They were great to me and did all that I wanted. Great group of people. hour. They were great to me and did all that I wanted. Great group of people. More