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Ide Volkswagen
East Rochester, NY
993 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 993 reviews
May 16, 2024
I cannot say enough about David R. He is a true professional. This is my 4th vehicle purchased from Ide via Dave and I must say he continues to be a joy to work with. I highly recommen He is a true professional. This is my 4th vehicle purchased from Ide via Dave and I must say he continues to be a joy to work with. I highly recommend him. Ide should clone David for their sales force. More
by tmourhess
Helpful May 10, 2024
I can’t tell how pleased we are with Sydney and this dealership. We live in Michigan and were looking for the best deal we could find on a used Volkswagen Beetle. We found one at IDE Volkswagen. We foun dealership. We live in Michigan and were looking for the best deal we could find on a used Volkswagen Beetle. We found one at IDE Volkswagen. We found a 2014 Volkswagen Beetle with only 11,250 miles on it in pristine condition. We called and Sydney was our sales agent. We put money down on the car and they held it for us. We arrived the next day to find the car detailed with a full tank of gas. Sydney went above and beyond to make this experience a happy one for us. We are so happy we saw the add. We couldn’t be happier with the car and this dealership. Thanks for all the support and help to make a dream come true. More
by catfathouse
May 10, 2024
Would drive the distance again. We drove from Michigan because they had the car we wanted. We made a deposit to hold the car. When we saw the car it was everything they said it wou We drove from Michigan because they had the car we wanted. We made a deposit to hold the car. When we saw the car it was everything they said it would be and more. This dealer went about and beyond to make us happy. Definitely special people, can’t say enough about Sydney, she made it a once in a lifetime dream come true. Call Thank you Sydney!❤️ 🚗 More
by catfathouse
May 09, 2024
Spencer was great. We gave the requirements along with the cars we were considering outside the VW brand. Spencer took our requirements and provided the right vehicle We gave the requirements along with the cars we were considering outside the VW brand. Spencer took our requirements and provided the right vehicle in the VW family. Spencer and supporting staff was able to provide terminology in easy and understandable terms. The experience was enjoyable! There was no pressure or tactics to try to get us to move at a faster pace. Spencer was patient, knowledgeable, straight forward and friendly! Best experience we have had at a car dealership! More
by felixdavenport
May 08, 2024
Dave is a great guy to work with, and he answered every question.Great experience question.Great experience More
by nickvisiko
May 05, 2024
Spencer and everyone else we worked with at IDE VW were friendly, professional and very knowledgeable. We had a great experience and would buy from IDE again. friendly, professional and very knowledgeable. We had a great experience and would buy from IDE again. More
by Patti
May 03, 2024
Excellent experience! No hassles, everything went smoothly. David was great to work with. Even came in on his day off to accommodate my schedule! I recommend both David a No hassles, everything went smoothly. David was great to work with. Even came in on his day off to accommodate my schedule! I recommend both David and the Ice family of dealerships for your nxt vehicle. More
by stirl
Employees Worked With
May 01, 2024
I am totally impressed with my first service visit at Ide VW East Rochester!! From my initial call to set up my appointment with Ty Shelton to my reception upon arrival. They got my car right in and estima VW East Rochester!! From my initial call to set up my appointment with Ty Shelton to my reception upon arrival. They got my car right in and estimated 1 1/2 hours for repairs which only took 1 hour. The customer waiting area was top notch (TV, Snacks, Private Office if needed to work during your visit, coffee, water). It was a perfect experience!! More
by donnam1
Employees Worked With
May 01, 2024
My second lease from Ide, and just as pleased with the process! Thank you so much! process! Thank you so much! More
by brittaylor
April 28, 2024
Very efficient and seamless. Spencer made us feel at home while shopping for a vehicle. I felt like we were treated very fair and no pressure sales at all. Highly recommended. Th Spencer made us feel at home while shopping for a vehicle. I felt like we were treated very fair and no pressure sales at all. Highly recommended. Thanks again! More
by Backintown
