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INFINITI Of Melbourne - Service Center

Melbourne, FL

4.8
295 Reviews
Call Service Center (321) 316-6894

295 Reviews of INFINITI Of Melbourne - Service Center

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May 31, 2024

Well for me it was like dealing with my home town dealership. Very willing to talk about the deal to make it not only happen for the dealer but to make sure I was going to be not just happy but very More

by clbarger81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Saraceno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Muscarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew and Bob
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Helpful
May 30, 2024

It’s always a great experience taking my QX60 for service . Martin was very helpful and courteous. I appreciate him taking time to explain all services need on my QX60. More

by BRENDAROD101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Hausen
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May 30, 2024 -

INFINITI Of Melbourne responded

Brenda, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

Helpful
May 30, 2024

Definitely knowledgeable with product and concern. Sometimes difficult to get appointments sets up. But Martin was a great with assurance to set up my appointments when needed. More

by EUNICEJ876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin,
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May 30, 2024 -

INFINITI Of Melbourne responded

Eunice, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

Helpful
May 30, 2024

Easy to talk to and try to help as much as possible in order to suit us. More

by DBLXXFILES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Saraceno
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Joe Durm General Manager (850) 368-4815

Helpful
May 30, 2024

Fast friendly clean, very happy with the service I received. Martin reviewed the works done along with the warranty information I had More

by DEBORAHMARTIN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin in service
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May 31, 2024 -

INFINITI Of Melbourne responded

Deborah, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

Helpful
May 29, 2024

I went to Infiniti in Melbourne for a maintenance service and was met with smiles and courtesy! Martin Hausen was my service representative and he goes beyond to make sure all is done right.. a great guy!! More

by Lynnsnoyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Hausen
Report | Print
May 30, 2024 -

INFINITI Of Melbourne responded

Lynn, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

Helpful
May 29, 2024

Infinity Dealership has always kept my car in excellent condition. Even after replacing my rear bumper and 3 sensors, I always felt confident that my car was in great running order. More

by SMUDGE4412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Hausen
Report | Print
May 30, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

Helpful
May 26, 2024

Fantastic! Martin Hausen was concerned I had a safety issue…was given an immediate appointment! More

by Linko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Hausen
Report | Print
May 26, 2024 -

INFINITI Of Melbourne responded

Linko, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

Helpful
May 25, 2024

I want for wheel alignment service which is $ 69. 99 but they can’t do it because they want to change all 4 tire before wheel alignment & they charge basic maintenance service which is 194.99 .. it’s More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert lee
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May 25, 2024 -

INFINITI Of Melbourne responded

Rick, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Infiniti of Melbourne. Please reach out to me on my personal cell phone, 321-508-1336, so that I can address your concerns. Sincerely yours, Don Palanz, Service Director, Infiniti of Melbourne.

Helpful
May 25, 2024

Thank you for another round of great service. Martin Rob and Eric are the best! Eric kindly drove me to my appointment and picked me up while my car was being repaired. More

by REBECCASTOCKSTILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
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May 26, 2024 -

INFINITI Of Melbourne responded

Rebecca, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

Helpful
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