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Honolulu Buick GMC

Honolulu, HI

4.2
1,022 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,022 reviews

April 17, 2024

Thanks Micah in service. Always a pleasure. (Cadillac xt5 ) third time with Micah helping us More

by Jcarorange
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah in service in the only one I spoke to
Apr 17, 2024 -

Honolulu Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Micah and our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 12, 2024

You have a friendly and courteous service department. My car drove great after the appointment. Great first experience! More

by Mjsyarber2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know there names.
Apr 13, 2024 -

Honolulu Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC ! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 12, 2024

This location has the best service on the island. Their technician did a great job. If you are looking to have work done on your vehicle bring your vehicle to this location. They provide fast and pro More

by Reynaldo Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micha Waiamau
Apr 13, 2024 -

Honolulu Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Reynaldo, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 11, 2024

The service advisor, Liana, was very professional and complete resulting in timely completion of the necessary repairs. More

by THOMASCABRINHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana ancheta- ongory
Apr 12, 2024 -

Honolulu Buick GMC responded

It's great to hear that Liana was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 10, 2024

The past service on my Elevation truck took longer than what was promised. Service writer told me 1-1/2 hours and my appointment was at 0800. I didn’t leave until 1330. More

by Richard.atiburcio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
2.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Honolulu Buick GMC responded

Thank you for this feedback, Richard. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 09, 2024

I purchased a vehicle while on the mainland so it would be ready when I arrived in Honolulu. The sales staff are very knowledgeable and Extremely helpful in getting me through the process. I highly reco More

by PETERRADUSEWICZ
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Akira Wood
Apr 10, 2024 -

Honolulu Buick GMC responded

Thank you, Peter! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 09, 2024

Great communication and the customer service is good! All the steps were explained in detail to me and I really appreciated that extra effort to make sure I was aware of what was going on. Micah is alw More

by VANESSA26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Nakama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah
Apr 09, 2024 -

Honolulu Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Micah met your expectations. Thank you again for choosing Honolulu Buick GMC, Vanessa, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 08, 2024

Very kind and quick and professional! Would definitely recommend to a friend!! Andrew helped above and beyond and was very knowledgeable!! Thank you More

by KATO4THE1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Honolulu Buick GMC responded

It's great to hear that Andrew was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

April 02, 2024

Im upset cause my truck's door driver side has its paint chipped/damage. Now i need to return and have it fixed. How i wish the technician handling my vehicle during the regular maintenance be more careful More

by glennjoeffreyb
Recommend Dealer
Yes
Employees Worked With
Liana
Apr 03, 2024 -

Honolulu Buick GMC responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, Jeff, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 27, 2024

Louis was very helpful and patient for my many of follow up calls. He was also very helpful when picking up my car the wiper blade broke and he was able to replace and helped me come back in the following M More

by PARRISH.JERRICA
Recommend Dealer
Yes
Employees Worked With
Louis
Mar 27, 2024 -

PARRISH.JERRICA responded

I wanna talk you folks again for helping!

Mar 27, 2024 -

Honolulu Buick GMC responded

Jerrica, Thank you for taking the time to share your thoughts on working with Louis and our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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