Haselwood Volkswagen Hyundai
Bremerton, WA
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It was all great until after leaving a deposit for a new VW ID4 the finance manager told me I could not get the rebate and apr which was stated on the deposit agreement. He told me he had to talk to sales m VW ID4 the finance manager told me I could not get the rebate and apr which was stated on the deposit agreement. He told me he had to talk to sales management and call me right back. Never did. Then I got ghosted after many calls to sales and management. No picking up calls. No returning calls. When I finally called the general manager directly he was unapologetic and downright rude. "So what do you want?" was his short answer. I was originally going to try to reach an agreement. But his shortness made me tell him I wanted my deposit back. "Ok, you'll get your deposit in 3-5 biz days" Click.... 4 weeks later I bought the VW from the Ballard dealership- same rebate and apr which Hazelwood finance claimed they could not do. I have now heard similar stories from 3 other friends who went there. I dodged a bullet. More
Zamora was my service advisor. She was great. Went for oil change on 01 September 2023 at 3pm. Service was fast and efficient. No issues with Zamora or maintenance performance. She was great. Went for oil change on 01 September 2023 at 3pm. Service was fast and efficient. No issues with Zamora or maintenance performance. Reason I took off 1 star, not all of the staff is friendly or attentive. I pulled my car up to the service bay, only to be stared at by the staff with a blank stare like I was in the wrong place. Zamora was busy with another customer, but she fixed the situation as soon as she saw me, greeted and logged in my visit in the computer system. I travel from near Seattle to get service from Haselwood in Bremerton. It's a 70-90 minute drive. I stuck with Haselwood bc of their flexibility in offering appointments. $299 maintenance pack of 4 is a good deal. Hope to give 5 stars in the future. More
this ppl stole a refund i am owed since march 2023. i traded my 2019 atlas for a 2023 atlas and i had prepaid a gap insurance from my 2019 atlas and they kept the refund of the difference although th i traded my 2019 atlas for a 2023 atlas and i had prepaid a gap insurance from my 2019 atlas and they kept the refund of the difference although the refund was for me. the dealer is a disaster and they are stealing from their clients . I have attempted to call multiple times and i get the run around More
Mike Jones was awesome and got me exactly what I wanted no pressure and was a delight to work with would recommend him to anyone in the market for a vehicle purchase! Thanks Adam no pressure and was a delight to work with would recommend him to anyone in the market for a vehicle purchase! Thanks Adam More
It was amazing they did they best and everything bf they could to help me out and make this easy and no stress could to help me out and make this easy and no stress More
Cole was very professional and well educated in the vehicles that he presented me. He made the process quick and easy and found me my dream car. vehicles that he presented me. He made the process quick and easy and found me my dream car. More
Amazing experience. Staff was super friendly and helped me find the perfect vehicle when i didn’t even know what i wanted Staff was super friendly and helped me find the perfect vehicle when i didn’t even know what i wanted More