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Southern Ford

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,269 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 1,269 reviews

April 19, 2024

I was excited to take advantage of the mobile service after having driven a half hour both ways to my dealership On a previous day. I was unable to get service done because their computers were down On t More

by hdigges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yulia Conway
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Apr 19, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Helpful
April 19, 2024

The service was timely, efficient and courteous. We were satisfied with our experience. Well done. More

by morrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 18, 2024

This place did a quick job. They had me come pick up my car while waiting for parts and got most done in one day. More

by PATGAT96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
SCOTT MIKULEC
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Helpful
April 18, 2024

Very good experience, nice job and great work, every thing was great, I waited a little longer than I expected. More

by shoaib.sadeqi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Helpful
April 18, 2024

I was very pleased with my recent service at Southern Ford. Love your new valet service. The requested and recommended services came in under estimate and were fairly priced. Will definitely recommend to More

by GILLINGHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
April 18, 2024

All the people I have had contact with are very nice people to work with: More

by EGAYDEN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

Helpful
April 18, 2024

They did wonderful work on my wheel. They were prompt and very communicative during the whole process. More

by cgnapier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
SAM BELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL ESQUIVEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
April 18, 2024

Alicia Chapman Jones took very good care of me. The service was accomplished in around an hour. AND this time the service tech affixed an oil change reminder sticker on the truck's windshield. More

by steve_g
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

Helpful
April 18, 2024

The entire process from scheduling to drop off to pickup was made smooth and easy, and I was kept informed of everything via text and email, as I specified I preferred. More

by J M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
April 18, 2024

Everything done was completed correctly, up to standard, and in a well paced timely manner. More

by AYOST17
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Helpful
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