Haldeman Subaru - Service Center

Despite a wonderful sales team, the service team leaves much to be desired. Pushing unnecessary maintenance on women and overcharging does not leave one grateful or appreciative. Incomplete fluid checks much to be desired. Pushing unnecessary maintenance on women and overcharging does not leave one grateful or appreciative. Incomplete fluid checks and failure to replace battery guards also make one wonder what else might have been forgotten. Time to move on. Quality care at a reasonable price seems to be sorely missing. More

A terrible experience with Haldeman. We purchased two cars 6 months ago. when i brought in my car for service, i expected to have the Auto butler service they promised. It turned ou We purchased two cars 6 months ago. when i brought in my car for service, i expected to have the Auto butler service they promised. It turned out that the sales person did not put this product in my profile. He also didn't do it for my wife's car. My wife today was attempting to get her 6 month service, service said they would pick the car up at 830am, no one came and no one called. once we got some on the phone they told us that they don't start until 9am, and that we are out of their pick up radius. we called both the service manager and general manager (twice) with no return phone calls. Still at this hour no return phone calls. Yes - they finally came to pick the car up for service as promised 3 hour late. Leadership and customer service are tied together. If the leaders of the dealership do not treat customers with respect with return phone calls, how do you expect for the people who work under them to treat customers. They are turning this customer relationship sour - by not having the common courtesy to return a phone call to a dissatisfied customer. Shame! This is the way an franchise owner, doesn't understand why sales and service revenue go down. I am sure they are not elevating this steller customer service to ownership. Shame. More

Never answer phones Offer things you dont need Play music with profanity Horrible customer service music with profanity Horrible customer service More

Great dealership but service was extremely busy A lot if people dropping off and picking up people dropping off and picking up More

Outstanding service, fixed the issue the 1st time, and got me a loaner while I had to wait got me a loaner while I had to wait More

Very good. Dropped car off and picked up the best day. Amber kept ne informed of the status. Dropped car off and picked up the best day. Amber kept ne informed of the status. More

5 Excellent vehicle, above excellent staff . Give them a raise. Ryan is the best Huzzah ! Give them a raise. Ryan is the best Huzzah ! More

Seamless, clear communication; all fixes and service done on time Also appreciated an offer of transportation to the dealership (although didn't need it) on time Also appreciated an offer of transportation to the dealership (although didn't need it) More

There twice as long as should have been . Was not updated on why there was a delay until I checked out but was discounted my service Was not updated on why there was a delay until I checked out but was discounted my service More

Great customer service, everyone was friendly. They explained the problem with my car and had it fixed in not timw They explained the problem with my car and had it fixed in not timw More