Guelph INFINITI

Michelle was very courteous and helpful in finding what was the exact issue with my Q50. An action plan was established and followed promptly. Communication was very good, and job was done on time. Couldn was the exact issue with my Q50. An action plan was established and followed promptly. Communication was very good, and job was done on time. Couldn't ask for more. Good, reliable service! More

New, clean and modern facility. Great knowledgeable technician. No good customer services/experience and no sign of care. Won't consider buying infiniti ever again. technician. No good customer services/experience and no sign of care. Won't consider buying infiniti ever again. More

Terrible customer service, they lack the ability to resolve a warranty issue, their solution is to go elsewhere. My Qx60 has been in several times, still is not fixed. resolve a warranty issue, their solution is to go elsewhere. My Qx60 has been in several times, still is not fixed. More

Great Service. Excellent customer service. They took care of my issues with care and my over all experience was an A+. I appreciate everything they did above and beyond :) of my issues with care and my over all experience was an A+. I appreciate everything they did above and beyond :) More

Amazing Service and Great Staff I bought my Jaguar XF through Guelph Infiniti because of previous experiences with the sales staff, but lately, as my vehicle has needed service, it i I bought my Jaguar XF through Guelph Infiniti because of previous experiences with the sales staff, but lately, as my vehicle has needed service, it is the Service Department team that keeps me coming back. A recent repair was particularly tricky but Mike, the Service Dept Manager, Ray, my mechanic and Michelle, my Service Advisor, were tenacious in working with the Jaguar parts department to get it figured out. They kept me in the loop every step of the way and the end result was a vehicle that is, once again running smoothly. More

Stay away from Guelph Infiniti! I purchased a used 2018 Infinite from a used car dealership in Guelph some time ago. Shortly after purchasing it my wife noticed that the chrome ring I purchased a used 2018 Infinite from a used car dealership in Guelph some time ago. Shortly after purchasing it my wife noticed that the chrome ring around the right headlight had bubbled. I took it to Guelph Infinite and met with the assistant Service Manager who said he would take a look at it. On the way he asked my wife and I if we bought it there to which my wife responded "Does it matter?" From his obvious attitude it did matter to him. He gave it a look and then took his keys out of his pocket and punched a hole in the bubble and said it was a stone chip and therefore not covered under warranty. He advised me it would cost me $265 to install a new part. His attitude told it all and I left. Last week I took it to another Infinite dealership and met with the Service rep there who examined our vehicle and had his people go over the car. He stated that he felt the bubbling and peeling of the Passenger Front lower Valance was a defect and therefore completely covered under warranty. Today (2018-08-23) I returned to the other dealership and they replaced the part under warranty. I do not need to say anymore. I never again will take my vehicle to Guelph Infinite and would strongly urge anyone else to avoid this car dealership as they are in my totally unethical and their assistant service manager did nothing more than vandalize my vehicle. More

HORRIBLE EXPERIENCE Do yourself a favor and do not buy a car from here. The sales team is more than happy to sign you up and take that down payment asap without any real Do yourself a favor and do not buy a car from here. The sales team is more than happy to sign you up and take that down payment asap without any real information given to you. My sales guy didn't even know if my Q50 was a 3.5 or 3.7 and was giving me fake facts. Of course the biggest selling line "one owner and all service was done through their dealership" saying we're very patronizing. The worse part is after I signed for the car I was given a rate of 0.9 percent and approved for 16 PERCENT? xxx. I have never even heard of interest being so high like this even on a credit card.... Haha. This was an absolutely ridiculous move by the financial manager named Lauren who also took days to respond to a single email or phone calls. Do NOT sign anything with her. The icing on the cake was when I found my car, that I put a deposit down for back for sale on AutoTrader open to the public. Your deposit is never secure. I used to drive an hour away from mississauga just to get to this shady dealership for what? The pretty much still have your car up for sale looking for the highest bidder. Absolutely ridiculous. When they find someone budding higher than you, they will call you back with a hight interest rate like 16 or 18 percent so that you withdraw from the deal by yourself. Causing you to lose your deposit as the after all are providing you with the financing. Worse experience by far trying to buy a new car when it should be thrilling and exciting. Do yourself a favor and find youraelf another dealership besides Guelph Infiniti. More

Worst ever!!! Service department is the Worst! Go somewhere else. Raj in New car sales is amazing. Other then that. Go somewhere else for service. I went in for w Service department is the Worst! Go somewhere else. Raj in New car sales is amazing. Other then that. Go somewhere else for service. I went in for warranty work and left with a 150 dollar bill cause they broke my door. More