"Great Customer Service"
- Jen P
A great, "no pressure" experience with knowledgable and friendly staff. We found exactly what we were looking for and are very happy with our purchase.
"Shady business dealing"
Wrong car proof given initially, after review turns out car had previous damage. Warranty offered double cost for initial 20 mins then they offered real one, would not even present details in paper. Finance manager admitted commissions were much higher but could not explain the difference in the two verisions of warranties other than one was more "robost" for an extra $2000 and admitted he would only go for the cheaper warranty.
Salesman (Jack) promised delivery on 3 separate days then had me (the customer) book a dent repair with their vendor personally, refused to fix it at dealership. Said I quote on the phone "you made me have egg on my face as I worked all day to get this done for you, is that what you want to do to me" 3 days after he said it would be ready, then was all smiles when we picked up the car.
Work was being done to safety the car, but no one would actually admit what was being fixed, different answer every time, brakeline, c joint, brake pads, etc.
Employees smoking outside the front door of the dealership.
"Are we supposed to laugh this much? "
A wonderful experience. The entire crew really came through to find the right vehicle, in my price range, with the most appropriate features and packages. Lots of laughs, straight talk and an eye to building a relationship. We are very happy.