Grieco Toyota

I recently visited Grieco Toyota's service department to have my Grand Highlander tended to. My service advisor, Alyson Chatham, whom I have had in previous visits, could not have been more professional. have my Grand Highlander tended to. My service advisor, Alyson Chatham, whom I have had in previous visits, could not have been more professional. She is always pleasant, and made sure that my experience was to my satisfaction (which it was!). Service department is both fast and efficient, as I have had many visits for regular service on other vehicles I have purchased at Grieco. I highly recommend Grieco for both the purchase and the service of quality automobiles. Thank you, Alyson, for going above and beyond! More

The buying process was quick and easy. Angel was attentive and super professional. Would highly recommend Greico Toyota in East Providence Angel was attentive and super professional. Would highly recommend Greico Toyota in East Providence More

This has to be the worst experience I have ever had at a dealership. We bought our car here 3 years ago and go every year from Boston to get it serviced. This time though we needed the belt changed in the c dealership. We bought our car here 3 years ago and go every year from Boston to get it serviced. This time though we needed the belt changed in the car as it was really worn down. My husband had bought a belt and had asked if we could use that and he was told yes. 3 hours later some rep comes out and brings us in the back and goes over what they had done. I asked about the belt, and he said oh no he didn't change it, and we couldn't use the belt you brought because they would have to make a profit. I get it, no problem but why didn't someone come and ask if we would like it changed and we would have paid for it. By this time I am pissed. The rep guy said, oh you guys really need to get that belt changed because it is really worn out. I asked how long would it take to change the belt and was told everyone was going on lunch so it would be about 2 hours. We ended up having to leave because we had an appointment in Boston but this was by far the worst experience I have ever had. More

Purchased car at dealership. Terrible customer service and ignorant staff from service to especially management staff trying to cover up for one another. Car had no heat and ne Terrible customer service and ignorant staff from service to especially management staff trying to cover up for one another. Car had no heat and needed to be repaired. They kept car for over 4 days with no communication on how to fix it properly. Matt and Kevin communicated they had no time to speak to customer. Salesman Brandon unexperienced with no summary about the car and orientation to customer. I would never go back there and would highly advise you to enter that dealership. More

Awsome showroom. Super helpful staff. And would highly recomend Moosa rehan. One of the best and most helpful sales rep Super helpful staff. And would highly recomend Moosa rehan. One of the best and most helpful sales rep More

I called for a Toyota RAVA4 XLE, and someone told me they have it but after driving 30mn to get there a salesperson name Gabriel came to and told me they did not have it, he offer an LE, I said fine and, aft have it but after driving 30mn to get there a salesperson name Gabriel came to and told me they did not have it, he offer an LE, I said fine and, after we went to payment, went to the lady doing the financial this when I realized they get screwed me with a 10.39 percent. On top of that they also screwed me with a Daily value loans. I trying to reaching out to her she never returned my call back until now. While I remember they used to called me almost everyday to come buying they now they get their commission they have nothing to do with me. More

Amazing dealership, kind and courteous staff who help you choose the perfect vehicle for your needs choose the perfect vehicle for your needs More

I initially wrote a review that accurately reflected my experience at Grieco Toyota on November 8, 2023 I was asked to reach out to the Sales manager, Kevin. He and Richard were apologetic and appeared to experience at Grieco Toyota on November 8, 2023 I was asked to reach out to the Sales manager, Kevin. He and Richard were apologetic and appeared to sincerely want to right my deal by putting me in a car that fit my needs. I was pleasantly surprised, pleased and accepted the new deal. Thank you Grieco Toyota, I appreciate your professionalism. More

Excellent service by Richard campagnone. From beginning to end service level was great and imparralelled. From beginning to end service level was great and imparralelled. More

Stress. Frustration. Deceptive sales practices. 8/15/23 Visited Grieco Toyota to look at a 2021 Avalon. Loved it but the price was on the very high side o Frustration. Deceptive sales practices. 8/15/23 Visited Grieco Toyota to look at a 2021 Avalon. Loved it but the price was on the very high side of my budget and it didn't have AWD. Later that evening, I changed my mind and texted Henry Mota, the sales guy, to let him know I wanted to test drive it in the morning. 8/16/23 Had a great test drive. Henry was helpful and personable. I decided to purchase the vehicle. We started filling out all the documents and low and behold... the price had shot up >10% overnight. Apparently, Henry either didn't think an extra $4k was relevant or he wasn't aware it changed overnight. Oddly, I had checked the advertised price that very morning and there wasn't any change. I don't think I've ever made a public scene over any purchase in my life until then... however, the extra $4k they tried to slip into the purchase agreement was so shocking and absurd that I bolted upright swearing loudly (rather embarrassing). I should have walked out then and there, but I had already been without a vehicle for several weeks and I was desperate to get this done. To this day, I can't tell if it was Henry or "the finance office" that wanted to fleece me for an extra $4k. Henry tried to brush it away as a "market adjustment" or some other nonsense put in place by someone from the back office. That's a substantial overnight shift... I think it's more likely they knew I was interested and they engage in deceptive pricing strategies. Anyway, they reduced it to the advertised price after I threatened to leave and we finished the transaction. I didn't have a local bank, so a cashier's check was out of the question. Henry said they would accept a personal check because of my excellent credit. So, I cut the check. Later in the process I was told I could pick up the vehicle once the check cleared. I offered to initiate a wire transfer, but he said it would take just as long. I finally relented and ubered home without a vehicle. For the next week and a half I constantly checked in because my bank said they had not seen the check on their side. At this point I hadn't had a car in over a month, making it impossible to function with a busy job, a girlfriend that lives 50 minutes away and four kids. I missed a number of opportunities in that time frame sitting at home waiting for that check to clear. 8/23/23 The dealership finally released the car to me, even though the check hadn't cleared. I bring the car home and have a chat with my neighbor who asked me if I knew the RI Attorney General sued and fined them for engaging in deceptive sales and pricing practices: https://riag.ri.gov/press-releases/attorney-general-neronha-enforces-consumer-protection-law-against-local-auto-dealer. Things you wish you knew before doing business with an organization. The next two months through 10/26: I touched base several times to let them know the check still hadn't cleared. I had been searching scenarios like this online. A number of people reported similar situations where a dealership's finance department finally reconciled their checking accounts and realized payment hadn't been made. People reported seizure of vehicles. Granted, this wasn't specific to Grieco Toyota. However, after two months of stressing about this, someone in their finance department finally realized THEY NEVER DEPOSITED THE CHECK. I requested reimbursement for all the ubers I needed to take in the timeframe that they held back the car because the check (that they didn't deposit) hadn't cleared.They offered to pay the $200+ in uber fees if I took this review down. I'll pass. Redeeming qualities: Henry was professional and patient, even when I was obviously very frustrated. If the price had remained as advertised that morning and a wire transfer intitiated, this would have been a very, very different review. 5 stars for the car itself... love it. The malicious pricing and incompetence of the people behind the scenes caused a lot of anxiety, anger and fru More