Greenway Mazda

Tony and Christopher helped me understand the importance in service maintenance of my vehicle also helped me in making this a positive experience from another location that didn’t have attentiveness nor reg in service maintenance of my vehicle also helped me in making this a positive experience from another location that didn’t have attentiveness nor regard to my car troubles. Greenway gave me a positive feedback on what I can do to better manage my vehicle I went to another location for the past year but they didn’t give me detailed information nor even told me that my warranty was up. Greenway location met my car service needs More

Greenway Mazda helped me understand my car service report and what had happened with my vehicle in regards to the malfunction and battery issues, Christopher and the service team Helped me tremendously. and what had happened with my vehicle in regards to the malfunction and battery issues, Christopher and the service team Helped me tremendously. More

Great service. No pressure. Spent the time to make me really happy with my car. And then went the extra mile when I realized I needed to buy some floor mats. No pressure. Spent the time to make me really happy with my car. And then went the extra mile when I realized I needed to buy some floor mats. More

The service was good and fast. The staff was friendly and answered my questions well The staff was friendly and answered my questions well More

No one press me to purchase a car, I told sales make me a good offer and I will purchase the car which I did. good offer and I will purchase the car which I did. More

Good overall experience from greeting to service setup to payment. Amenities including coffee and water made the short wait more comfortable. payment. Amenities including coffee and water made the short wait more comfortable. More

Worst experience I ever had at a dealership misdiagnosed the problem with my vehicle and kept it for 2 weeks and fixed nothing. the problem with my vehicle and kept it for 2 weeks and fixed nothing. More

Christopher was easy to work with and my car sounds so much better after my service visit. much better after my service visit. More

check-in procedure, advisors and video review were all excellent! I can't remember my advisors name, but she was excellent! excellent! I can't remember my advisors name, but she was excellent! More

One of the Worst Customer Service Experiences As a first-time Mazda owner since October 2023, I arrived at the Greenway dealership on April 27th, 2024, for my second appointment within two weeks regar first-time Mazda owner since October 2023, I arrived at the Greenway dealership on April 27th, 2024, for my second appointment within two weeks regarding an issue with my vehicle's air conditioning. Unfortunately, 6 months owning this vehicle and my experience with the service consultant was very extremely disappointing. The Encounter 1. Arrival: Upon arriving at 9 AM, I grazed the side of a pylon at the base with my vehicle while parking. An elderly consultant approached me as I open my window to explain the AC issue. Instead of listening, he pointed out to me twice about turning my wheels to avoid the cone and seeming more concerned about potential property damage than addressing my reason for being there. 2. Lack of Greeting: The consultant did not greet me upon arrival or introduce himself or thank me for coming in as a returning customer. 3. Poor Communication: As I went inside, he did not clearly indicate where his desk was located as he followed, instead showing his irritated behavior stating, "right here" several times. 4. Impersonal Service: Once seated, he only looked at his computer to verify my information and asked if I had an appointment. 5. Dismissive Attitude: After verifying my appointment and still facing the computer, he asked about the issue but seemed to ignore my explanation that my AC was not cooling properly while I was in the car. He appeared agitated again looking at the computer when I mentioned the previous visit last 2 weeks ago, as he was shaking his head “no” profusely as I spoke. 6. Confrontational Behavior: Being frustrated, he turned to face me by greeting me abrupt by starting over and adamant explained his job responsibilities which was unnecessary as there seem to be tension rising. At the end, he firmly stated he can reschedule my appointment next week despite my request that I have stated my schedule appointment on having the car serviced that day. He then excused himself; then confessing toward his co-worker that he needing to step away. 7. Rigid Process: Upon returning, he sat down to continue printing the work order by shaking his head “no” again. He then presented me the work order and pointed the area to sign and initial the paperwork which I did. He twice insisting his ultimatum to date the paperwork and I stated he can assist by doing that. His immediate reacting was to reject my today schedule work order and reschedule my appointment next week without an explanation, asserting his control over the situation rather than fulfilling his duty to provide a service. Unsatisfactory Resolution: As I stated that, “I will speak to his supervisor”. I left abruptly before he could respond further, as he was unwilling to provide an adequate service or an explanation. As I was walking out the door, his “reaction and behavior” was to explain to his co-worker as a backup on his story, rather than to stop or try to pacify the situation with an explanation on why he would suggest to re-schedule as he had adequate time before I drove off, if only he stated, “AC technicians is only there on the weekdays” that would be sufficient which happened the last time when I was there for my first appointment 2 weeks ago. Expected Customer Service Standards:Customer service personnel should exhibit professionalism, respect, active listening, proper greetings, politeness, understanding of customer issues, adaptability, calm composure, and the ability to de-escalate situations. Unfortunately, this consultant failed to meet all these basic standards. Providing this unsatisfactory experience, I will be leaving poor reviews to warn others in the community about the subpar service at this Mazda Greenway dealership's service department. Their unwillingness to address such unacceptable employee conduct has led me to conclude that returning would be an awkward and likely fruitless endeavor. Employee retraining at this facility is eminent and may not be a returning buyer More