Gosch Chevrolet

Certainly, here’s a more polished and comprehensive version of your complaint: --- To Whom It May Concern, I am writing to express my deep dissatisfaction with the service I received from Roge version of your complaint: --- To Whom It May Concern, I am writing to express my deep dissatisfaction with the service I received from Roger at your service department. Despite multiple attempts to resolve the issue with my vehicle, I have encountered numerous challenges and inconsistencies that have significantly eroded my trust in your service. Initially, I was informed that my vehicle's water pump was leaking, only to later be told that it was merely a recommendation without any clear explanation for the change. This inconsistency has been confusing and frustrating. Furthermore, I was promised a video walk-around to demonstrate the vehicle's condition. Despite repeated assurances, this video was never provided. When I requested this video for transparency before making any decisions about the recommended work, I was met with skepticism and even accusations regarding its existence. The failure to provide this promised evidence seriously undermines the credibility of the service provided. Additionally, I must express my disappointment with the dismissive attitude displayed towards my concerns. My wife, who owns the vehicle, was also disregarded in the discussions, which is unacceptable and unprofessional. Moreover, when I raised these issues and referenced my AAA membership, instead of addressing my concerns in a professional manner, I encountered unwarranted hostility. The lack of prompt communication and the delayed responses to my inquiries have further exacerbated my dissatisfaction. I also attempted to resolve these issues by contacting the number provided on the reviews, only to be redirected to random people, which did not help address my concerns. When I finally reached out to Marten, Roger, and Bob, the service and parts director, I was told that the issue was with a heater hose, and they dismissively asked, "What do you want us to do about it?" This unprofessional behavior, particularly after refusing to send the promised video, is unacceptable. Lastly, I had planned to purchase a new car with Suzie, the sales manager, but once I informed her about the service department's behavior, she ceased all contact with me, further illustrating the lack of professionalism across departments. Overall, this experience has been deeply unsatisfactory and falls far short of the professionalism and customer service standards I expect. I urge you to address these issues swiftly and commit to improving communication and transparency with your customers moving forward. If you call the number when they respond to your complaint the operator sends you to random people and they will tell you there is no General manager and non one knows who the owner is this place is a joke go somewhere else. More

Had a great experience today with the service and also the parts department. I booked an oil change for my truck and thought I was getting a certain price. When I explained to the service department the p the parts department. I booked an oil change for my truck and thought I was getting a certain price. When I explained to the service department the price I had thought I was going to pay, they honored the price with no problem. Everybody here was nice and helpful today. I will definitely be coming back. they even washed my truck! More

I recently visited Gosch Chevrolet for routine maintenance on my Certified Pre-owned 2019 Chevrolet Spark. Despite purchasing my vehicle from another dealership, my loyalty to Gosch Automotive Gro maintenance on my Certified Pre-owned 2019 Chevrolet Spark. Despite purchasing my vehicle from another dealership, my loyalty to Gosch Automotive Group remains strong due to their consistent quality of service. My experience was excellent, thanks to the courteous assistance of Rojelio, their service advisor. The oil change and tire rotation were promptly handled, and I was impressed by the efficiency in getting my vehicle in and out. This reaffirms my trust in Gosch Chevrolet as my preferred destination for automotive service. Their reliability and professionalism make them stand out in the industry. More

MIchael in service was very attentive. The parts department had my brake pads in stock, and I was in and out of there quickly. Thanks parts and service! The parts department had my brake pads in stock, and I was in and out of there quickly. Thanks parts and service! More

Jennifer and Dean are the best. They triple check with service technician to make sure all my issues was fix and my truck was safe and running in tip top shape. They triple check with service technician to make sure all my issues was fix and my truck was safe and running in tip top shape. More

Very attentive. Explained everything as far as service needed! They even washed my car. Highly recommend! Explained everything as far as service needed! They even washed my car. Highly recommend! More

Thanks for helping me get a new remote for my 2019 GMC Terrain! Outstanding service from the Parts Department! I highly recommend! Terrain! Outstanding service from the Parts Department! I highly recommend! More

The parts department is always helpful when I go in there. They gave me pictures of the water pump area for my truck to help me fix it myself. Thanks Bob there. They gave me pictures of the water pump area for my truck to help me fix it myself. Thanks Bob More

Brocton is a great parts guy. He helped me change the battery in my remote. And they have popcorn! He helped me change the battery in my remote. And they have popcorn! More

If you ever need a part go see those guys . Theyre the best. Really helpful. Theyre the best. Really helpful. More