Global Auto Mall

The worst place ever for service - want to blame everything on "new ownership"! That does not explain the pitiful communication and service provided to customers! Brought my van in to be looked at b everything on "new ownership"! That does not explain the pitiful communication and service provided to customers! Brought my van in to be looked at because the fan would not turn off and after the 2nd time it was brought in they finally found the problem and needed to order the part. On Wednesday, you told me that the warranty does not cover it and the part should be in by the following Monday or Tuesday. I sent a message about the extra service plan we had purchased when we got the car - no response! I called and left a message - no response. Still no update the following Wednesday, so I left another message that I needed the van back by Thursday night - no response! I called again on Thursday and left a voicemail - no response! I show up at the dealership just to be told that the part was "just ordered"...9 nine days after I left it there! No viable/acceptable solution as "we do not have any loner vehicles". And they act surprised that I am getting upset with the situation! More

Julio helped me getting the car i wanted. Very satisfied! It was a good experience:) Very satisfied! It was a good experience:) More

Raphael took the time to work with me on my Wrangler lease. He worked with the sales manager Francisco to make sure I received a deal that I was happy with. It's a sellers market so I appreciate Global lease. He worked with the sales manager Francisco to make sure I received a deal that I was happy with. It's a sellers market so I appreciate Global Jeep and these 2 guys not taking advantage of that. More

I have been very pleased , especially with my salesperson Julio Ruiz, I just leased my 6th vehicle from him! He is just wonderful! I love my 2023 Kia Forte! I feel very Blessed and Thankful . Julio Ruiz, I just leased my 6th vehicle from him! He is just wonderful! I love my 2023 Kia Forte! I feel very Blessed and Thankful . More

Are there still good, nice people in the car business? The short answer is yes but you need to look for them!! Lucky for us, we found the guys at Global Kia in North Plainfield, NJ. Here’s my not so The short answer is yes but you need to look for them!! Lucky for us, we found the guys at Global Kia in North Plainfield, NJ. Here’s my not so short – short story. Monday – We learned my son’s car was totaled after what we thought was a minor fender bender that turned out to be a bent frame! Tuesday - We stop by one of our local Mega dealer for a test drive of a gas and hybrid Kia Sportage. We immediately LOVED the Hybrid and HATED the dealer. $4,000 over sticker and an attitude that we needed them more than they needed us. They tried to justify all the value adds to us but what they were really saying was: we take advantage of the customer because supply is low, demand is high and we can! Sorry – Not Sorry “this is the way it is everywhere”. Well guess what? That’s not the way it is everywhere. Wednesday- I found a car online at Global Kia and spoke to a gentlemen name Lamore Merchant. I use the word gentlemen to convey a nice, kind, caring professional who wanted to help me with a mutually beneficial transaction. I told Lamore I wanted to buy a car this week or this month and if he could work with me, the Kia Sportage was the car we wanted. After an easy 10-15-minute conversation we arrived at a 3-year lease more than $70/month cheaper than the “take it or leave it guys” we met on Tuesday. Lamore agreed to hold the car for us that was due to arrive at the dealership in about 10 days. Thursday – Lamore introduces me to Tony Persaud. Another reasonable and caring gentleman who takes my credit application and helps me complete the paperwork to secure the vehicle for lease. No surprises, no bait and switch, and then he drops the big bombshell. He says I know we told you the car would be in next Wednesday BUT……. The car came in TODAY!! Do you want to come in on Friday and get it! Holly cow, $70 less a month and now almost a week early. Since my son’s old car was totaled our insurance company wanted the rental car back so the timing was perfect. Saturday – We go to the dealership. We meet many, many nice people who take great care of us including Chace and Bruno in Finance who made easy work of the documentation. A quick 20-minute tutorial from Tony including setting up the Kia Connect account and syncing my son’s cell phone and we drive home with our brand new 2023 Kia Sportage Hybrid at a price that was as promised, with a full tank of gas, and with a car near a week ahead of schedule. What a GREAT experience. We bought a brand-new car almost entirely over the phone from nice people who understand what it’s like to be a customer and treat folks the way I assume they want to be treated. We can’t say enough good things about the team at Global Kia and if the car lives up to all the hype in the press and the 38 MPG rating what more could we ask for! Mike & Zach H. More