179 Reviews of Ghent Chevrolet - Service Center
Bad service departament can't fix a used car they sold us took 3 months and still has a check engine light on if there service departament is worthless think twice before buying used from them us took 3 months and still has a check engine light on if there service departament is worthless think twice before buying used from them More
Great service and informative provided by your staff. Very helpful and prompt assistance with my pickup. Very helpful and prompt assistance with my pickup. More
On one oil change the tech left my oil fill cap off of my truck and it was sitting on the core support. My last oil change the tech left my glove box laying on the passenger floor and my cabin air filter on truck and it was sitting on the core support. My last oil change the tech left my glove box laying on the passenger floor and my cabin air filter on the floor as well. I had to put it all back together. Not happy More
Fast and convenient, able to get my vehicle inspected and fixed in a reasonable amount of time, even with thanksgiving holiday fixed in a reasonable amount of time, even with thanksgiving holiday More
I took my car for a transmission flush then my check engine light came on & I have never had problems before engine light came on & I have never had problems before More
Scott was great, unfortunately I ended up waiting for my service when I had initially requested a shuttle ride. I had just missed the shuttle. Should have 2 shuttles running, one for those who request and t service when I had initially requested a shuttle ride. I had just missed the shuttle. Should have 2 shuttles running, one for those who request and those who walk in same day. More
Smooth transaction, kept me well informed They were very personable and easy to talk to personable and easy to talk to More
It took over 3 weeks to talk to someone in the service department. We left messages because the service manager was not available, and those messages were never returned. I even attempted to speak to the department. We left messages because the service manager was not available, and those messages were never returned. I even attempted to speak to the general manager and was never called back. Once we finally got an appointment the work was never completed and we had to reschedule 2 weeks later. What good is an appointment if they can't even do the work? When we finally got the work done they offered a free oil change. This is a small token for the headache caused. Unfortunately this experience is just like every other experience we have had with Ghent. The service department is a joke and a liability to the dealership. GM should pull this dealership from the current management as they are a disservice to the name. It's my understanding is that our experience is the status quo for many other customers. They simply do not care. More
I came in for an oil change and it was done to my satisfaction in a timely manner. satisfaction in a timely manner. More