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Germain VW of Columbus

Columbus, OH

4.5
108 Reviews

1495 Auto Mall Dr

Columbus, OH

43228

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Showing 108 reviews

May 29, 2024

While we didn’t expect to spend the WHOLE Memorial Day afternoon there, it was a really good day. Our overall experience was very pleasant despite the obvious hustle and bustle there. The day was a lot bu More

by jule8506
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Sims, Jordan Clifton, Derek Newland
May 30, 2024 -

Germain VW of Columbus responded

Thank you for sharing such a detailed and positive review! We're delighted to hear that Jordan, Chris, and Derek made your experience at Germain Volkswagen of Columbus so pleasant despite the busy day. We appreciate your kind words about our team's dedication and look forward to serving you again in the future. Enjoy driving your new car!

May 28, 2024

Was a nice experience to buy a car. Nick kept it simple an straight forward.... More

by joeyallen1284
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick....
May 29, 2024 -

Germain VW of Columbus responded

Joey, we are glad to hear that Nick made your purchasing experience straight forward. Thank you for choosing Germain Volkswagen of Columbus!

May 13, 2024

Great staff. They were courteous, and no pressure sales. The entire process was quick and straightforward with no surprises. More

by jmiah1975
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David
May 13, 2024 -

Germain VW of Columbus responded

We're glad to know you had a positive experience with our team at Germain Volkswagen of Columbus. Thanks for sharing your feedback about the straightforward process and no-pressure sales!

May 13, 2024

Extremely disappointed with our experience at Germain VW in Columbus. We traveled all the way from Cincinnati after thorough discussions and even a FaceTime inspection on a Used Atlas with Jacob. Once we ar More

by tmason5
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jacob, Adam & Derek
May 16, 2024 -

Germain VW of Columbus responded

I'm sorry to hear about your experience. It's important for us that our customers feel heard and valued, so it's disappointing to know we fell short in this instance. We certainly never intend to mislead anyone and I apologize if you felt otherwise during your visit. If you're open to discussing this further, please reach out at a time that suits you best - I'd like the opportunity to make things right here. Thank you, Adam Cahill - General Manager - 614-465-8941

May 04, 2024

This was the third vw we bought here and every time it was an awesome experience. We plan on buying more there in the future. Thanks Nick for the great experience. More

by Scott Uhl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Windon
May 06, 2024 -

Germain VW of Columbus responded

Scott, it's great to know you've had consistently awesome experiences at Germain Volkswagen of Columbus. We appreciate your loyalty and look forward to assisting with future purchases!

May 02, 2024

I recently moved to Ohio and took my Passat to Nick for a service. He reviewed all my records and set up the appropriate service. It was a big one so I was there most of the day. He was very helpful, thoroug More

by Heck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas
May 02, 2024 -

Germain VW of Columbus responded

We're glad to know that Nick was able to provide you with the thorough and informative service experience we strive for at Germain Volkswagen of Columbus. We appreciate your trust in us for all future services! Safe travels ahead!

April 19, 2024

Explained service clearly. Friendly and welcoming to dealership. Reviewed service needed for my car’s mileage and asked if I had questions. More

by Ray’s Golf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
Apr 19, 2024 -

Germain VW of Columbus responded

We're glad to know you had a clear and friendly service experience at Germain Volkswagen of Columbus! It's important for us that our customers understand their car’s needs. Feel free to reach out if you have any more questions in the future!

April 11, 2024

I currently drive past 2 other VW dealerships to come here. Extremely clean, very friendly staff. Nicholas in service was very open about what was going on with my car, giving me recommendations but neve More

by Jmr3313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Apr 12, 2024 -

Germain VW of Columbus responded

Matthew, it's fantastic to know that you choose Germain Volkswagen of Columbus despite having other options closer by. We're glad Nicholas and Nick made your experience memorable with their friendly service. Thanks for the high recommendation!

April 10, 2024

I was very pleased with the response of service in dealing with my concern of a possible vehicle problem. The personnel, who gave me their time and effort in the solution are a credit to your dealersh More

by fjknewpops
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas, service arranger
Apr 10, 2024 -

Germain VW of Columbus responded

We're so glad to know that our team at Germain Volkswagen of Columbus was able to assist you effectively. Your kind words are greatly appreciated - thanks for putting your trust in us!

April 01, 2024

Amazing service, attentive, whole process was extremely smooth and could not be happier with my decision and my purchase. Will be going back when I need a new car 100%. More

by imann1792
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron, Jordan, Derek
Apr 02, 2024 -

Germain VW of Columbus responded

We're delighted to know that you had a smooth experience with us at Germain Volkswagen of Columbus! We appreciate your feedback and look forward to assisting you again when it's time for your next vehicle. Safe travels in the meantime!

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