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Germain Lexus of Naples

Naples, FL

4.9
2,085 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,085 reviews

May 22, 2024

Jackson Kirby did an excellent job of coordinating the work and then getting me a loaner when one task took longer than expected. More

by dennisneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
May 22, 2024 -

Germain Lexus of Naples responded

Thank you for letting us know how pleased you were with Jackson's exceptional service! It is our pleasure to make your service visits accommodating and convenient. We wish you the safest of travels until we may assist you again. Regards, Don Nelson - General Manager

May 22, 2024

Efficient and courteous staff. Excellent explanation of my services performed and recommendations. Jackson Kirby stands out as a valued employee and member if your team. More

by Butter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
May 23, 2024 -

Germain Lexus of Naples responded

Providing thorough and efficient service is so important to us, and we are glad that our efforts met your satisfaction. Jackson will be honored to hear of your very kind words. Thank you and safe travels! Regards, Don Nelson - General Manager

May 22, 2024

Great service and timely response to a flat tire. I was treated as a valued customer. More

by mdrachler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
May 23, 2024 -

Germain Lexus of Naples responded

Thank you for sharing your positive experience with us! We are glad that our team provided you with the quality care that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Don Nelson - General Manager

May 21, 2024

Have bought many cars from Germain Lexus always using John Azarow as our sales person. Been very satisfied as also with service department. More

by Retjcpc@icloud,com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Azarow
May 22, 2024 -

Germain Lexus of Naples responded

Thank you for recognizing John's excellence by sharing your 5-star review! We're certain he'll be honored by your kind words, and we hope you won't hesitate to call the next time John and the Germain Lexus team may be of service to you. Regards, Don Nelson - General Manager

May 20, 2024

I’ve owned a lot of cars over the years and I’ve purchased the last four or five from Lu Gani at Germain Lexus. I will only buy from Lu Gani for all my needs in the future. More

by svandame
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle / Business Office, Steve Duran, Lu Gani
May 22, 2024 -

Germain Lexus of Naples responded

Thank you for your continued trust in Lu and the Germain Lexus team. It is always our pleasure to work with you. Congratulations on your new Lexus, and best wishes from all of us for awesome summer travels! Regards, Don Nelson - General Manager

May 16, 2024

Jackson Kirby is the most helpful and nicest person. I cannot thank him enough!! He is pleasure to work with. More

by Rsavvy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
May 16, 2024 -

Germain Lexus of Naples responded

Thank you for recognizing Jackson's excellence by sharing your 5-star review! We're certain he'll be honored by your kind words, and we hope you won't hesitate to call the next time Jackson and the Germain Lexus team may assist you. Regards, Don Nelson - General Manager

May 15, 2024

I had my 2017 Lexus RX350 serviced recently at Germain Lexus. My representative was Dan Rusnick who was very helpful, even performing an extra technical duty -- reprogramming my vehicle from "home" in More

by btbusse
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
May 15, 2024 -

Germain Lexus of Naples responded

Teddy, thank you for your positive review! We are glad that Dan took great care of you and your automotive needs. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Don Nelson - General Manager

May 15, 2024

My 350 is 14 years old now and you have kept it running like a new car with the help of Dan Rusinik. He has been there to help me make some very big decisions. More

by jackie_reich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
May 15, 2024 -

Germain Lexus of Naples responded

Jackie, Thank you for choosing Germain Lexus and for your wonderful review! We are happy to hear that Dan consistently provides you with top-notch service. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Don Nelson - General Manager

May 15, 2024

Had Low Pressure Warning Sign for tire. Called Leland Glesmer, my Germain Lexus Service Manager, who advised car had Tire Warranty, bring in for service. Casy Carpenter, Certified Technic More

by Elaine Ste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
May 15, 2024 -

Germain Lexus of Naples responded

Elaine, thank you for sharing your positive experience with us. We are happy to hear that Lee and Casy got your automotive needs taken care of- thoroughly and efficiently. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Don Nelson - General Manager

May 15, 2024 -

Elaine Ste responded

Thank you Don, for having stellar Frontline professionals with outstanding abilities & service! Applauding your Staff!

May 14, 2024

Great dealership. Quick and to make service appointments. Keep you updated on the progress of your vehicle. More

by Bcw02332
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner
May 15, 2024 -

Germain Lexus of Naples responded

We are so glad that our team took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Thank you and safe travels! Regards, Don Nelson - General Manager

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