Germain BMW of Naples
Naples, FL
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My service advisor Chuck Griffith was simply outstanding - keeping me informed of progress and making sure all went well. Perhaps the finest advisor in my many years of driving BMW - keeping me informed of progress and making sure all went well. Perhaps the finest advisor in my many years of driving BMW More
Have always had excellent service Germaine BMW North. Staff very friendly. My service contact Rhoel Gray has always done a great job of explaining any issues at hand. Germaine should be proud to have s Staff very friendly. My service contact Rhoel Gray has always done a great job of explaining any issues at hand. Germaine should be proud to have such a dedicated employee. More
This is the absolute cleanest service area I have found in any dealership I’ve visited, they are attentive to your needs and very responsive to any concerns I’ve had in any dealership I’ve visited, they are attentive to your needs and very responsive to any concerns I’ve had More
My experience was excellent! Tona Zarrelli was amazing! She kept me updated and informed me about my car. I feel she loves the product and is passionate about keeping me safe i Tona Zarrelli was amazing! She kept me updated and informed me about my car. I feel she loves the product and is passionate about keeping me safe in my car. She is an asset to BMW. I have owned 6 BMWs and gave been to other dealerships and dealt with staff. Trust me when I say, Tona is a keeper. Thank you to your whole team! More
I had a bit of a communications challenge. I needed a very modest service job performed and was told I needed to leave the car overnight. Didn't make sense to me. I drove to the dealership I needed a very modest service job performed and was told I needed to leave the car overnight. Didn't make sense to me. I drove to the dealership and was expertly helped out by Carson McNulty, a blond young woman at the desk (didn't get her name) and Geoff Kaleal. They really went above and beyond and literally had me in and out in under five minutes. Great dealership!! More